Ingrid Alpas-Zumarraga
Senior Human Resource Manager
Puerto Princesa City
Summary
Extensive background in HR generalist affairs, including experience in employee recruitment and placement, staff training and development, counseling, conflict resolution, benefits and compensation, and HR policies development Demonstrated success in developing and implementing new trainings, orientation programs, team-building programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Successfully developed, trained and assessed Standard Operating Procedures.
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across BPO company environments.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
HR Business Partner Senior Manager
Foundever Philippines Corporation
PUERTO PRINCESA CITY and MANDALUYONG CITY
02.2021 - Current
- Company Overview: Foundever.com
- Directly reports to HR Director fro Philippines
- Manages Retention & Engagement initiatives
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Manages HR Reporting, Analytics & Audits
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Facilitates Talent Management to ensure the company has a strong talent pipeline
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Supports Performance management and provide guidance on annual appraisals, performance improvement and corrective actions for non-agent associates
- Manages Employee Relation: Investigates, address employee complaints, conducts internal investigations, make recommendations for resolutions.
- Provides management and employees with information and interpretation of HR policies, rules and procedures
- Provides guidance on Conflict resolutions of work related problems affecting employer-employee relationship
- Monitors and implements company, client policies and labor laws
- Monitors the implementation of workplace health and safety
- Supports the Recruitment, Compensation and Benefits, Employment Files and Payroll team in delivery of overall HR responsibilities
HR Business Partner Manager
Foundever Philippines Corporation
07.2016 - Current
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
HR and Training Manager
Best Western plus The Ivy Wall Hotel
PUERTO PRINCESA CITY
01.2016 - 06.2016
- Directly reports to the General Manager
- Responsible in recruitment of the pre-opening team
- Responsible in formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
- Administer the interpretation of company policies Vis-a –vis provision in the Labor Code.
- Administer the revision/amendments of the Company’s Manual of Policies and Procedures.
- Conduct Research and formulates matrices for Core Competency of an individual’s job description.
- Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
- Encode memos and answers official outgoing correspondence
- Handle communications that is highly confidential in nature
- Improved employee retention rates by creating engaging and interactive learning materials.
HR and Admin Officer
Eco Resort Development Corporation
Roxas, Palawan
06.2015 - 01.2016
- Directly reports to the Island Manager
- Reviewed the current set of employees
- Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
- Allocated work among team members and provided guidance.
- Partnered with project team members to identify and quickly address problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Human Resources and Development Manager
Sheridan Beach Resort and Spa
06.2011 - 06.2012
- Company Overview: www.sheridanbeachresort.com
- Directly reports to the Corporate General Manager
- Responsible in formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
- Administer the interpretation of company policies Vis-a –vis provision in the Labor Code.
- Administer the revision/amendments of the Company’s Manual of Policies and Procedures.
- Conduct Research and formulates matrices for Core Competency of an individual’s job description.
- Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
- Encode memos and answers official outgoing correspondence
- Handle communications that is highly confidential in nature
- Www.sheridanbeachresort.com
Training Manager
Island Hideaway at Dhonakoulhi Maldives Spa, Resort and Marina
11.2010 - 04.2011
- Company Overview: www.island-hideaway.com
- Work with the HR Manager to develop annual training program
- Coordinate with all Managers in training needs analysis.
- Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
- Organize and conduct job specific trainings
- Develop, facilitate and conduct all resort – specific training modules and events
- Quality Assurance assessment of all Standard Operating Procedure.
- Www.island-hideaway.com
Training Manager
Kuredu Island Resort and Spa
11.2009 - 10.2010
- Company Overview: www.kuredu.com
- Work with the HR Manager to develop annual training program
- Coordinate with all Managers in training needs analysis.
- Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
- Organize and conduct job specific trainings
- Develop, facilitate and conduct all resort – specific training modules and events
- Www.kuredu.com
Executive Assistant to the General Manager
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
05.2008 - 10.2009
- Company Overview: www.amanpulo.com
- Organize GM’s daily activities and meetings
- Coordinates to all Department Heads for all memo and communication
- Organiz all travel and air ticket and reservations of the General Manger
- Screen all calls and emails of the hotel and direct to the specific departments
- Filing of incoming documents for proper records
- Prepare all guests’ arrival and departure cards
- Assist Hr in organizing staff activities and other HR matter
- Www.amanpulo.com
Training Officer
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
03.2006 - 05.2008
- Company Overview: www.amanpulo.com
- Work with the HR Manager to develop annual training program
- Coordinate with all Managers in training needs analysis.
- Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
- Organize and conduct job specific trainings
- Develop, facilitate and conduct all resort – specific training modules and events
- Www.amanpulo.com
Employee Relations Assistant/HR Supervisor
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
12.2004 - 03.2006
- Company Overview: www.amanpulo.com
- Plan, strategize, organize and coordinate all company-sponsored staff activities such as parties, Company Outing and Sportsfest and Trainings done every quarter.
- Handle special events, prepare set-up and mobilize people to attend
- Assist the HR Manager in the formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
- Assist the HR Manager in the interpretation of company policies Vis-a –vis provision in the Labor Code.
- Assist the HR Manager in the revision/amendments of the Company’s Manual of Policies and Procedures.
- Conduct Research and formulates matrices for Core Competency of an individual’s job description.
- Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
- Acts as Editor in Chief of bi-annual company newsletter
- Encode memos and answers official outgoing correspondence as directed by the HR Manager.
- Handle communications that is highly confidential in nature
- Prepare materials and attendance of participants & documentation during Trainings as well as Orientation for new employees.
- Assist the HR Secretary in monitoring Day-off, Vacation Leave and Staff Flight Manifest.
- Www.amanpulo.com
Training Officer/Administrative Assistant
Palawan Conservation Corps
01.2003 - 11.2004
- Training Coordinator
- Documentor for Organizational activities and Event
- Environmental Restoration Skills Specialist
- Environmental Educator
- Facilitator of teambuilding activities
- Office Manager
International Crew Leader
Earth Corps Environmental Restoration and Leadership Training Program
05.2002 - 12.2002
- Company Overview: www.earthcorps.org
- Trained and served as a team leader of four people of different nationalities for the entire 6-month program
- Facilitator of daily volunteer fieldwork doing skills training and restoration projects such as Stream restoration, wetland restoration, trail building, plant identification and reforestation.
- Stewardship and Community Development.
- Facilitator of Intercultural Exchange Training
- Taught and practiced safety, quality and quantity credo in the field.
- Took charge on logistics on volunteer events for the community in coordination with partner agencies of EarthCorps.
- Facilitator of World Night Presentations of participants and other fund-raising activities.
- Served as a counselor of new volunteers from other countries such as dealing with culture shock/sensitivity issues, checking in with them and their relationship with their host families.
- Www.earthcorps.org
Crew Member/ International Volunteer
Earth Corps Environmental Restoration and Leadership Training Program
06.2001 - 11.2001
- Company Overview: www.earthcorps.org
- Served as a team member of other 25 international volunteers for the entire program doing Stream and Wetland Restoration, Decommissioning of logging roads, Trail Management and contraction projects, Stewardship and Community Development/Involvement.
- Participated global issues with other volunteers from around the world
- Actively participated cross-cultural and leadership training
- Www.earthcorps.org
Education
Bachelor of Science - Environmental Science
Palawan State University
Puerto Princesa City, Palawan 06.1996 - 04.2000
Skills
HR Skills
HR Department Startup
Employment Law
HR Policies & Procedures
Staff Recruitment & Retention
Employee Relations
HR policies development
Onboarding programs
Employee relations
Conducting employee surveys
Internal communications
Grievance handling
Hr Skills
- HR Department Startup
- Employment Law
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Benefits Administration
- HR Program/Project Management
- Orientation & On-Boarding
- Training & Development
- Performance Management
- Organizational Development
Personal Information
- Age: 45
- Citizenship: Filipino
- Number of Children: 3
- Date of Birth: 09/08/79
- Gender: Female
- Marital Status: Married
Affiliations
- Puerto Princesa Chamber of Commerce
- PMAP (People Managers Association of the Philippines)
Accomplishments
- Achieved eNPS score of 74.4 in 2024 Employee Satisfaction Survey. Highest among the 9 sites of Foundever Philippines
- Completed 2024 with the lowest attrition rates, 4.10% in Mandlauyong site and 4.21% in Palawan
- Achieve 100% Unique Participation Rate in all Company Wide Engagement Activity
- Managed Corporate Social Responsibility (CSR) Activities in fostering tree-planting, coastal clean-up and adapting a school for Brigada Eskwela
- Collaborated with Operations Leaders in showcasing top performers with quarterly recognition program and excellence awards program all throughout 8 years.
Languages
English
Advanced (C1)
Timeline
HR Business Partner Senior Manager
Foundever Philippines Corporation
02.2021 - Current
HR Business Partner Manager
Foundever Philippines Corporation
07.2016 - Current
HR and Training Manager
Best Western plus The Ivy Wall Hotel
01.2016 - 06.2016
HR and Admin Officer
Eco Resort Development Corporation
06.2015 - 01.2016
Human Resources and Development Manager
Sheridan Beach Resort and Spa
06.2011 - 06.2012
Training Manager
Island Hideaway at Dhonakoulhi Maldives Spa, Resort and Marina
11.2010 - 04.2011
Training Manager
Kuredu Island Resort and Spa
11.2009 - 10.2010
Executive Assistant to the General Manager
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
05.2008 - 10.2009
Training Officer
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
03.2006 - 05.2008
Employee Relations Assistant/HR Supervisor
Amanpulo Resort Seven Seas Resorts and Leisure Inc.
12.2004 - 03.2006
Training Officer/Administrative Assistant
Palawan Conservation Corps
01.2003 - 11.2004
International Crew Leader
Earth Corps Environmental Restoration and Leadership Training Program
05.2002 - 12.2002
Crew Member/ International Volunteer
Earth Corps Environmental Restoration and Leadership Training Program
06.2001 - 11.2001
Bachelor of Science - Environmental Science
Palawan State University
06.1996 - 04.2000