Ingrid Alpas-Zumarraga

Extensive background in HR generalist affairs, including experience in employee recruitment and placement, staff training and development, counseling, conflict resolution, benefits and compensation, and HR policies development Demonstrated success in developing and implementing new trainings, orientation programs, team-building programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Successfully developed, trained and assessed Standard Operating Procedures.

Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.

Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across BPO company environments.

• HR Department Startup
• Employment Law
• HR Policies & Procedures
• Staff Recruitment & Retention
• Employee Relations
• Benefits Administration
• HR Program/Project Management
• Orientation & On-Boarding
• Training & Development
• Performance Management
• Organizational Development

• Age: 45
• Citizenship: Filipino
• Number of Children: 3
• Date of Birth: 09/08/79
• Gender: Female
• Marital Status: Married

• Puerto Princesa Chamber of Commerce
• PMAP (People Managers Association of the Philippines)

• Achieved eNPS score of 74.4 in 2024 Employee Satisfaction Survey. Highest among the 9 sites of Foundever Philippines
• Completed 2024 with the lowest attrition rates, 4.10% in Mandlauyong site and 4.21% in Palawan
• Achieve 100% Unique Participation Rate in all Company Wide Engagement Activity
• Managed Corporate Social Responsibility (CSR) Activities in fostering tree-planting, coastal clean-up and adapting a school for Brigada Eskwela
• Collaborated with Operations Leaders in showcasing top performers with quarterly recognition program and excellence awards program all throughout 8 years.