Summary
Overview
Work History
Education
Skills
Websites
Hr Skills
Personal Information
Accomplishments
Timeline
Generic
Ingrid Alpas-Zumarraga

Ingrid Alpas-Zumarraga

Senior Human Resource Manager
Puerto Princesa City

Summary

Extensive background in HR generalist affairs, including experience in employee recruitment and placement, staff training and development, counseling, conflict resolution, benefits and compensation, and HR policies development Demonstrated success in developing and implementing new trainings, orientation programs, team-building programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Successfully developed, trained and assessed Standard Operating Procedures.

Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.

Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.

Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.

Human Resources professional with deep expertise in employee relations, talent management, and organizational development. Known for fostering collaborative environments and driving impactful HR initiatives. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.

Experienced with employee relations, talent acquisition, and performance management. Utilizes strategic HR initiatives to foster productive and cohesive work environment. Knowledge of labor laws and organizational development enhances overall company performance.

Human resources professional with substantial experience in driving organizational success through strategic HR initiatives. Demonstrates strong focus on team collaboration and consistently achieving results. Known for adaptability, reliability, and ability to manage diverse HR functions, including employee relations and performance management.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments.

Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in [Type] industry compliance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

HR Business Partner Senior Manager

Foundever Philippines Corporation
PUERTO PRINCESA CITY
07.2016 - Current
  • Company Overview: Foundever.com
  • Directly reports to HR Director fro Philippines
  • Manages Retention & Engagement initiatives
  • Collaborated with cross-functional teams to develop integrated solutions for business challenges.
  • Manages HR Reporting, Analytics & Audits
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Facilitates Talent Management to ensure the company has a strong talent pipeline
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Supports Performance management and provide guidance on annual appraisals, performance improvement and corrective actions for non-agent associates
  • Manages Employee Relation: Investigates, address employee complaints, conducts internal investigations, make recommendations for resolutions.
  • Provides management and employees with information and interpretation of HR policies, rules and procedures
  • Provides guidance on Conflict resolutions of work related problems affecting employer-employee relationship
  • Monitors and implements company, client policies and labor laws
  • Monitors the implementation of workplace health and safety
  • Supports the Recruitment, Compensation and Benefits, Employment Files and Payroll team in delivery of overall HR responsibilities
  • Sitel.com

HR Business Partner Manager

Foundever Philippines Corporation
07.2016 - 01.2020
  • Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
  • Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
  • Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
  • Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
  • Optimized team performance by providing continuous feedback, coaching, and development opportunities.
  • Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Developed and implemented strategies to enhance partner relations.
  • Prepared and presented reports on status of projects and initiatives.

HR and Training Manager

Best Western plus The Ivy Wall Hotel
PUERTO PRINCESA CITY
01.2016 - 06.2016
  • Directly reports to the General Manager
  • Responsible in recruitment of the pre-opening team
  • Responsible in formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
  • Administer the interpretation of company policies Vis-a –vis provision in the Labor Code.
  • Administer the revision/amendments of the Company’s Manual of Policies and Procedures.
  • Conduct Research and formulates matrices for Core Competency of an individual’s job description.
  • Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
  • Encode memos and answers official outgoing correspondence
  • Handle communications that is highly confidential in nature
  • Improved employee retention rates by creating engaging and interactive learning materials.

Assistant to the Island Manager

Eco Resort Development Corporation
07.2015 - 01.2016
  • Directly reports to the Island Manager
  • Assist the Island Manager in setting up the island from Private family use to Business Oriented and Resort operating property
  • Coordinator to Department of Labor and Employment (DOLE) for any legal inquiries regarding employee issues
  • Assist the Island Manager and the team in creating Job descriptions of all employees
  • Created the Company Handbook
  • Created the Code of Conduct for the employees
  • Created the Orientation Kit for new Employees
  • Created and managed the 201 files of all employees
  • Create HR templates for Recruitment and HR operations

HR Project Consultant

Eco Resort Development Corporation
06.2015 - 07.2015
  • Directly reports to the Island Manager
  • Reviewed the current set of employees

Human Resources and Development Manager

Sheridan Beach Resort and Spa
06.2011 - 06.2012
  • Company Overview: www.sheridanbeachresort.com
  • Directly reports to the Corporate General Manager
  • Responsible in formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
  • Administer the interpretation of company policies Vis-a –vis provision in the Labor Code.
  • Administer the revision/amendments of the Company’s Manual of Policies and Procedures.
  • Conduct Research and formulates matrices for Core Competency of an individual’s job description.
  • Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
  • Encode memos and answers official outgoing correspondence
  • Handle communications that is highly confidential in nature
  • Www.sheridanbeachresort.com

Training Manager

Island Hideaway at Dhonakoulhi Maldives Spa, Resort and Marina
11.2010 - 04.2011
  • Company Overview: www.island-hideaway.com
  • Work with the HR Manager to develop annual training program
  • Coordinate with all Managers in training needs analysis.
  • Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
  • Organize and conduct job specific trainings
  • Develop, facilitate and conduct all resort – specific training modules and events
  • Quality Assurance assessment of all Standard Operating Procedure.
  • Www.island-hideaway.com

Training Manager

Kuredu Island Resort and Spa
11.2009 - 10.2010
  • Company Overview: www.kuredu.com
  • Work with the HR Manager to develop annual training program
  • Coordinate with all Managers in training needs analysis.
  • Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
  • Organize and conduct job specific trainings
  • Develop, facilitate and conduct all resort – specific training modules and events
  • Www.kuredu.com

Executive Assistant to the General Manager

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
05.2008 - 10.2009
  • Company Overview: www.amanpulo.com
  • Organize GM’s daily activities and meetings
  • Coordinates to all Department Heads for all memo and communication
  • Organiz all travel and air ticket and reservations of the General Manger
  • Screen all calls and emails of the hotel and direct to the specific departments
  • Filing of incoming documents for proper records
  • Prepare all guests’ arrival and departure cards
  • Assist Hr in organizing staff activities and other HR matter
  • Www.amanpulo.com

Training Officer

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
03.2006 - 05.2008
  • Company Overview: www.amanpulo.com
  • Work with the HR Manager to develop annual training program
  • Coordinate with all Managers in training needs analysis.
  • Formulate training modules for Staff Orientation Seminars and in-house trainings for all employees
  • Organize and conduct job specific trainings
  • Develop, facilitate and conduct all resort – specific training modules and events
  • Www.amanpulo.com

Employee Relations Assistant/HR Supervisor

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
12.2004 - 03.2006
  • Company Overview: www.amanpulo.com
  • Plan, strategize, organize and coordinate all company-sponsored staff activities such as parties, Company Outing and Sportsfest and Trainings done every quarter.
  • Handle special events, prepare set-up and mobilize people to attend
  • Assist the HR Manager in the formulation of Disciplinary Action for those who violated Company Rules and Regulations after reviewing their written explanations.
  • Assist the HR Manager in the interpretation of company policies Vis-a –vis provision in the Labor Code.
  • Assist the HR Manager in the revision/amendments of the Company’s Manual of Policies and Procedures.
  • Conduct Research and formulates matrices for Core Competency of an individual’s job description.
  • Formulate comparative matrices of individual’s 201 file (Personnel Pay, Performance Appraisal, Personnel Movement, Participation in Trainings and Seminars & Disciplinary Action) which will serve as basis for the Personnel Manager to evaluate an individuals’ profile due for promotion.
  • Acts as Editor in Chief of bi-annual company newsletter
  • Encode memos and answers official outgoing correspondence as directed by the HR Manager.
  • Handle communications that is highly confidential in nature
  • Prepare materials and attendance of participants & documentation during Trainings as well as Orientation for new employees.
  • Assist the HR Secretary in monitoring Day-off, Vacation Leave and Staff Flight Manifest.
  • Www.amanpulo.com

Training Officer/Administrative Assistant

Palawan Conservation Corps
01.2003 - 11.2004
  • Training Coordinator
  • Documentor for Organizational activities and Event
  • Environmental Restoration Skills Specialist
  • Environmental Educator
  • Facilitator of teambuilding activities
  • Office Manager

International Crew Leader

Earth Corps Environmental Restoration and Leadership Training Program
05.2002 - 12.2002
  • Company Overview: www.earthcorps.org
  • Trained and served as a team leader of four people of different nationalities for the entire 6-month program
  • Facilitator of daily volunteer fieldwork doing skills training and restoration projects such as Stream restoration, wetland restoration, trail building, plant identification and reforestation.
  • Stewardship and Community Development.
  • Facilitator of Intercultural Exchange Training
  • Taught and practiced safety, quality and quantity credo in the field.
  • Took charge on logistics on volunteer events for the community in coordination with partner agencies of EarthCorps.
  • Facilitator of World Night Presentations of participants and other fund-raising activities.
  • Served as a counselor of new volunteers from other countries such as dealing with culture shock/sensitivity issues, checking in with them and their relationship with their host families.
  • Www.earthcorps.org

Crew Member/ International Volunteer

Earth Corps Environmental Restoration and Leadership Training Program
06.2001 - 11.2001
  • Company Overview: www.earthcorps.org
  • Served as a team member of other 25 international volunteers for the entire program doing Stream and Wetland Restoration, Decommissioning of logging roads, Trail Management and contraction projects, Stewardship and Community Development/Involvement.
  • Participated global issues with other volunteers from around the world
  • Actively participated cross-cultural and leadership training
  • Www.earthcorps.org

Education

Bachelor of Science - Environmental Science

Palawan State University
Puerto Princesa City, Palawan
06.1996 - 04.2000

Skills

  • HR Skills

  • HR Department Startup

  • Employment Law

  • HR Policies & Procedures

  • Staff Recruitment & Retention

  • Employee Relations

HR policies development

Onboarding programs

Employee relations

Conducting employee surveys

Internal communications

Grievance handling

Websites

Hr Skills

  • HR Department Startup
  • Employment Law
  • HR Policies & Procedures
  • Staff Recruitment & Retention
  • Employee Relations
  • Benefits Administration
  • HR Program/Project Management
  • Orientation & On-Boarding
  • Training & Development
  • Performance Management
  • Organizational Development

Personal Information

  • Age: 45
  • Citizenship: Filipino
  • Number of Children: 3
  • Date of Birth: 09/08/79
  • Gender: Female
  • Marital Status: Married

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

HR Business Partner Manager

Foundever Philippines Corporation
07.2016 - 01.2020

HR Business Partner Senior Manager

Foundever Philippines Corporation
07.2016 - Current

HR and Training Manager

Best Western plus The Ivy Wall Hotel
01.2016 - 06.2016

Assistant to the Island Manager

Eco Resort Development Corporation
07.2015 - 01.2016

HR Project Consultant

Eco Resort Development Corporation
06.2015 - 07.2015

Human Resources and Development Manager

Sheridan Beach Resort and Spa
06.2011 - 06.2012

Training Manager

Island Hideaway at Dhonakoulhi Maldives Spa, Resort and Marina
11.2010 - 04.2011

Training Manager

Kuredu Island Resort and Spa
11.2009 - 10.2010

Executive Assistant to the General Manager

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
05.2008 - 10.2009

Training Officer

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
03.2006 - 05.2008

Employee Relations Assistant/HR Supervisor

Amanpulo Resort Seven Seas Resorts and Leisure Inc.
12.2004 - 03.2006

Training Officer/Administrative Assistant

Palawan Conservation Corps
01.2003 - 11.2004

International Crew Leader

Earth Corps Environmental Restoration and Leadership Training Program
05.2002 - 12.2002

Crew Member/ International Volunteer

Earth Corps Environmental Restoration and Leadership Training Program
06.2001 - 11.2001

Bachelor of Science - Environmental Science

Palawan State University
06.1996 - 04.2000
Ingrid Alpas-ZumarragaSenior Human Resource Manager