INCREDIBS LAPUT
Pasig
Summary
Motivated and experienced professional with a strong background in customer service, retail, and sales. Proven track record as a sales leader, consistently surpassing goals and building a loyal client base. Known for going above and beyond to ensure customer satisfaction, with a positive attitude and excellent problem-solving skills. Skilled in time and asset management, team leadership, and visual merchandising. Strong attention to detail and exceptional verbal and written communication skills. Additionally, worked as an International Business Financial Consultant, successfully assisting clients with their financial plans for savings, retirement, investments, and insurance-related policies. Licensed teacher with a Bachelor's Degree in Elementary Education, bringing a unique perspective to work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCx
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Happiness Agent
Getaround
10.2021 - 10.2023
- Assisted drivers and owners with their concern about a car rental
- Informed drivers and owners of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Financial Consultant
AXA Insurance Pte. Ltd.
04.2019 - 11.2019
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
International Business Financial Consultant
Prudential Assurance Company Singapore (Pte) Limited
09.2017 - 01.2019
- Crafted customized financial solutions meeting client-specific goals.
- Developed holistic plans tailored to client needs.
- Monitored shifts in financial status and life situations.
- Provide appropriate financial products aligned with clients' financial objectives and risk appetites.
Senior Retail Executive
Telecomm Equipment Pte. Ltd. (Singapore Telecommunications)
02.2011 - 03.2017
- Addressed diverse service queries by managing concerns about wireless plans, connectivity setups and telecom-related matters.
- Resolved questions, ensuring efficient responses.
- Resolved customer issues related to new or renewing broadband and phone line contracts.
- Handled billing discrepancies and disputes with accuracy.
Customer Care Consultant
Advanced Contact Solutions, Inc.(Airline Account-USAirways)
06.2006 - 02.2011
- Engage with customers via phone to support their travel needs and plans.
- Coordinates best possible travel solutions for passengers.
- Managed sales and ticketing operations efficiently.
- Facilitated booking and ticket adjustments.
Education
Bachelor - Elementary Education
Univ. of Science And Technology of Southern Phils
Oroquieta City03.2005
Skills
- Oral and Communication Skills
- Presentation
- Interpersonal
- Leadership
- Customer-Service
Certification
- M5, M9, M9A, and Health Insurance, Singapore College of Insurance
- Licensed Teacher, Philippines
- Financial Consultant, LIT300462609, Singapore
Personal Information
- Date of Birth: 03/27/84
- Nationality: Filipino
Awards
- Customer Service Excellence Award
- Excellent Service Award, Singapore Retailers Association
- Silver Star
- Gold Star
Accomplishments
Customer Service Excellence Awardee: Silver, Gold , and Star Awards by the Singapore Retailers Association
Timeline
Customer Service Representative
IntouchCx
11.2024 - Current
Customer Happiness Agent
Getaround
10.2021 - 10.2023
Financial Consultant
AXA Insurance Pte. Ltd.
04.2019 - 11.2019
International Business Financial Consultant
Prudential Assurance Company Singapore (Pte) Limited
09.2017 - 01.2019
Senior Retail Executive
Telecomm Equipment Pte. Ltd. (Singapore Telecommunications)
02.2011 - 03.2017
Customer Care Consultant
Advanced Contact Solutions, Inc.(Airline Account-USAirways)
06.2006 - 02.2011
- M5, M9, M9A, and Health Insurance, Singapore College of Insurance
- Licensed Teacher, Philippines
- Financial Consultant, LIT300462609, Singapore
Bachelor - Elementary Education
Univ. of Science And Technology of Southern Phils
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