INAH MAY BAGSIC
Magalang
Summary
I want to offer 100% of my knowledge acquired through years of work experience and with the opportunity of career advancement while gaining new knowledge, skills and expertise.
Overview
5
5
years of professional experience
Work History
Sales Admin Support
TaskNetwork Inc.
02.2024 - 10.2024
- Provide clerical support to the sales team, including scheduling meetings, managing calendars, and preparing documents/contracts
- Handle correspondence and communication with clients, prospects, and internal teams
- Assist with the preparation of sales reports, presentations, and proposals
- Coordinate sales activities, including order processing, tracking sales performance, and managing sales pipelines
- Maintain and update customer and sales data in CRM systems or databases
- Ensure data accuracy and integrity for effective reporting and analysis
Email Specialist
Medkismet Inc.
02.2023 - 12.2023
- Respond to customer emails promptly and professionally, addressing inquiries, issues, and requests with accuracy and empathy
- Maintain a high standard of communication, ensuring clarity, professionalism, and consistency in all email interactions
Amazon, Audible Trainer
Sutherland Global Services
06.2021 - 12.2022
- Conduct training sessions, workshops, and seminars for new hires and existing employees
- Utilize a variety of instructional methods and technologies to engage participants and facilitate effective learning
- Facilitate the onboarding process for new Customer Service Representatives, ensuring they understand company policies, procedures, and service expectations
- Maintain up-to-date knowledge of the company’s products, services, and customer service standards
- Develop and manage a repository of training resources, FAQs, and knowledge base articles for ongoing reference
Amazon Technical Support
Sutherland Global Services
12.2020 - 06.2021
- Provide technical support for a range of Amazon products and services, including Amazon devices (e.g., Kindle, Echo)
- Diagnose and resolve technical issues related to software, hardware, connectivity, and account settings
- Guide customers through step-by-step solutions
- Communicate clearly and professionally with customers to understand their issues, offer solutions, and follow up to ensure resolution
Customer Service Representative
Sutherland Global Services
06.2019 - 12.2020
- Answering customer questions via phone, email, or chat, and providing information about products, services and policies
- Addressing customer complaints or concerns by finding effective solutions and ensuring a satisfactory resolution
- Assisting with order placements, returns, exchanges, and managing account information
Education
Bachelor of Science - Biology
Pampanga State Agricultural University
Magalang, Pampanga 06.2015 - 4 2019
Skills
Communication Skills
Problem-Solving Skills
Empathy and Patience
Technical Proficiency
Teamwork and Collaboration
Zendesk
Zoho CRM
Microsoft Office Suite
Attestation
I hereby attest that the above pieces of information are true and correct to my best knowledge.
Timeline
Sales Admin Support
TaskNetwork Inc.
02.2024 - 10.2024
Email Specialist
Medkismet Inc.
02.2023 - 12.2023
Amazon, Audible Trainer
Sutherland Global Services
06.2021 - 12.2022
Amazon Technical Support
Sutherland Global Services
12.2020 - 06.2021
Customer Service Representative
Sutherland Global Services
06.2019 - 12.2020
Bachelor of Science - Biology
Pampanga State Agricultural University
06.2015 - 4 2019
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