Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Immanuel Silvera

Immanuel Silvera

Manila

Summary

Results-driven professional with expertise in staff management, customer service excellence, and business development. Demonstrates a strong command of product knowledge, marketing strategy, and project management to drive business growth and enhance customer rapport. Skilled in order processing and business planning, with a proven ability to streamline operations and deliver exceptional outcomes. Committed to leveraging strategic insights to foster organizational success and long-term client satisfaction.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

On Premise Wines Supervisor

Fly Ace Corporation
04.2017 - Current
  • Was able to grow On Premise Channel, started from myself that handles Metro Manila, now with total of 3 people that cover Metro Manila and GMA areas.
  • Leads a team of 2 people. Monitors, guides their sales, area assignments, budget usage etc.
  • Creates marketing plans, budgets, wine dinners, events and promotions in order to generate sales.
  • Goes to hotels, bars and restaurants to talk to owners, managers, and food and beverage directors to offer our wines and partnerships.
  • Creates tailor fitter promotions that is suitable for clients. This includes big promotions like Valentines, Mother’s/Father’s Day, Halloween Events, Christmas and New Year events etc.
  • Helps conceptualize designs for our merchandising materials.
  • Business Development: Opens minimum of 10 new accounts every quarter and maintains around 70% total of newly opened doors yearly.
  • Maintains accounts by conducting wine training to staff, implementing incentive programs, providing collateral materials, etc.
  • Conducts wine trainings with certificates to Restaurant, Bars and Hotel staffs so they can properly offer our wines.

Trade, Events and Consumer Engagement Specialist

Emperador Distillers Inc.
04.2014 - 03.2017
  • Planning and implementation of events including sales conventions for further exposure and growth of our products.

• Generating pre and post event reports and brainstorming for improvements.

• Weekly visit stores and bars to check our product placements, movements and competitors activities.

• Coordinates with bar/store owners and managers to further promote our product.

• Trains third party manpower such as Brand ambassadors, helpers and promo disers.

Credit Specialist

Universal Robina Corporation
11.2013 - 03.2014
  • Conducts and investigates big clients who wants to apply for payment terms by going to their business stores, local city halls to check status of their properties, affiliated banks of clients etc.

CSR/TSR

Convergys Philippines
05.2013 - 10.2013
  • Under Comcast account, I was able to handle billing concerns, resolved technical issues and reach our monthly quota by upselling our products such as, cable, internet and phone.

Health Care Assosicate

Expert Global Solutions
04.2011 - 06.2012
  • Under a medical account, I was able to answer inquiries and provide proper information for Doctors and patients regarding their health plans and benefits.

Education

Wines and Spirit Education Trust - Wines

Enderun College
Taguig
/2023 - /2023

Bachelor of Business Administration - Marketing Management

San Beda University
Manila
04.2005 - 03.2013

High School Diploma - Academics And Technical

Don Bosco Technical College
Mandaluyong
/2001 - /2005

Skills

  • Staff management
  • Product knowledge
  • Customer service excellence
  • Order processing
  • Project management
  • Marketing strategy
  • Business development
  • Customer Service
  • Customer rapport
  • Business planning

Languages

English
Advanced

Timeline

On Premise Wines Supervisor

Fly Ace Corporation
04.2017 - Current

Trade, Events and Consumer Engagement Specialist

Emperador Distillers Inc.
04.2014 - 03.2017

Credit Specialist

Universal Robina Corporation
11.2013 - 03.2014

CSR/TSR

Convergys Philippines
05.2013 - 10.2013

Health Care Assosicate

Expert Global Solutions
04.2011 - 06.2012

Bachelor of Business Administration - Marketing Management

San Beda University
04.2005 - 03.2013

Wines and Spirit Education Trust - Wines

Enderun College
/2023 - /2023

High School Diploma - Academics And Technical

Don Bosco Technical College
/2001 - /2005
Immanuel Silvera