Cynthia Graziella
Makati City, Metro Manila
Summary
Experienced and reliable customer service relations with extensive experience providing assistance in a chat support. Strong dedication in helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
7PrimeTech
05.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promotions Assistant
Zapport Inc,
01.2022 - 04.2023
- Provided assistance for deposits and withdrawal
- Handled certain promos
- Managed customers' account
- Managed inventory of promotional items, guaranteeing adequate supplies for all events and activities.
- Assisted in creating detailed post-event reports that analyzed successes, challenges, and areas of improvement for future planning purposes.
- Collaborated with the promotions team to develop innovative strategies for various campaigns.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Educated customers on product features and answered questions regarding product use.
- Collaborated with marketing team to create and implement promotional campaigns.
- Maintained accurate records of promotional events and customer interactions.
Finance Administrator
PT Adiyasa Global Energy
04.2017 - 02.2019
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Completed clerical and data entry tasks to optimize financial procedures.
- Updated daily transaction records to assist with payroll and billing administration.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Managed expense tracking and personnel vouchers.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Bachelor of Economics - Accounting And Finance
Universitas Persada Indonesia YAI
Jakarta, Inodnesia09.2014
No Degree - Accounting And Finance
Bhakti Anindya Vocational School
Tangerang, Indonesia06.2010
Skills
- Live chat support
- Interpersonal skills and Intrapersonal skills
- Product Knowledge
- Customer account management
- Complaint resolution
- Data entry and maintenance
- Attention to detail
- Flexible and Adaptive
- Administrative Support
Profession Relevant Skills
- Ackowledging and resolving customer inquiries.
- Strong communication skills for the fostering of strong bonds with customers during all interactions.
- Proven ability to multitask and use multiple chat while providing exceptional customer service.
- Knowledgeable of common office electronics and tech support.
- Proficient understanding of Microsoft Word, and Excel
- Passionate about promoting ongoing promo.
- Capable of entering data while remaining online with several customers at once.
- Able to thrive and meet company standards in a busy chat support environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
7PrimeTech
05.2023 - Current
Promotions Assistant
Zapport Inc,
01.2022 - 04.2023
Finance Administrator
PT Adiyasa Global Energy
04.2017 - 02.2019
Bachelor of Economics - Accounting And Finance
Universitas Persada Indonesia YAI
No Degree - Accounting And Finance
Bhakti Anindya Vocational School
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