Imelda Azores
Sales Coordinator Specialist
Quezon City
Summary
Sales Coordinator with 18 years of depth experience in Pharmaceuticals Industry /Supply chain Operation FMCG Beauty & Cosmetics, Pharmaceuticals.
Objective:
As an organized and highly creative individual, I love the challenges of working within a dynamic and fast paced working environment. The knowledge gained from my corporate experience with companies such L’Oreal UAE and Allied Enterprises LLC/DB Manix Internationals, Inc. (Euro healthcare group of Companies) has been shaped my ability to adapt quickly, work efficiently, think creatively and work effectively as part of a team or on my own. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Sales Coordinator (Pharmaceuticals Laboratories)
D.B Manix Int’l, Inc. (Euro HealthCare Exponents, INC. Group Of Companies) (Quezon, City Phils)
Quezon City
04.2018 - Current
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Maintained long-term relationships with high net-worth clients.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Improved productivity by increasing customer communication and responding to feedback.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
Customer Care Admin.
L’Oreal UAE Gen. Trading L.L.C(Dubai UAE)
United Arab Emirates (Dubai)
06.2015 - 02.2018
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Arranged transportation and documented details of discharge transition plans.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Created customer support strategies to increase customer retention.
- Worked with providers to define quality metrics and outcome reporting process.
- Developed and implemented customer service policies and procedures.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Sales Administrator Purchase & Sales Administer
REAL EMIRATES L.L.C. (CHALHOUB GROUP)(Dubai UAE)
UAE (DUBAI)
02.2006 - 02.2015
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Education
Bachelor of Science - Bachelor of Science in Secondary Education
Eastern Visayas State University
Tacloban City 06.1990 - 03.1994
Skills
Hands on experience with BAAN, SAP and ORACLE Software
Goals and performance
Sales expertise
Sales Strategies
Well versed with MS Office Application (Word, Excel, Power Point)
Excellent knowledge of technical support issues
Strong decision making and analytical skills
Systems and software programs
Timeline
Sales Coordinator (Pharmaceuticals Laboratories)
D.B Manix Int’l, Inc. (Euro HealthCare Exponents, INC. Group Of Companies) (Quezon, City Phils)
04.2018 - Current
Customer Care Admin.
L’Oreal UAE Gen. Trading L.L.C(Dubai UAE)
06.2015 - 02.2018
Sales Administrator Purchase & Sales Administer
REAL EMIRATES L.L.C. (CHALHOUB GROUP)(Dubai UAE)
02.2006 - 02.2015
Bachelor of Science - Bachelor of Science in Secondary Education
Eastern Visayas State University
06.1990 - 03.1994