Imelda Azores
Sales Coordinator Specialist
Quezon City
Summary
Sales Coordinator with 18 years of depth experience in Pharmaceuticals Industry /Supply chain Operation FMCG Beauty & Cosmetics, Pharmaceuticals.
Objective:
As an organized and highly creative individual, I love the challenges of working within a dynamic and fast paced working environment. The knowledge gained from my corporate experience with companies such L’Oreal UAE and Allied Enterprises LLC/DB Manix Internationals, Inc. (Euro healthcare group of Companies) has been shaped my ability to adapt quickly, work efficiently, think creatively and work effectively as part of a team or on my own. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Sales Coordinator (Pharmaceuticals Laboratories)
D.B Manix Int’l, Inc. (Euro HealthCare Exponents, INC. Group Of Companies) (Quezon, City Phils)
Quezon City
2018.04 - Current
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Maintained long-term relationships with high net-worth clients.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Improved productivity by increasing customer communication and responding to feedback.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
Customer Care Admin.
L’Oreal UAE Gen. Trading L.L.C(Dubai UAE)
United Arab Emirates (Dubai)
2015.06 - 2018.02
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Arranged transportation and documented details of discharge transition plans.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Created customer support strategies to increase customer retention.
- Worked with providers to define quality metrics and outcome reporting process.
- Developed and implemented customer service policies and procedures.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Sales Administrator Purchase & Sales Administer
REAL EMIRATES L.L.C. (CHALHOUB GROUP)(Dubai UAE)
UAE (DUBAI)
2006.02 - 2015.02
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Education
Bachelor of Science - Bachelor of Science in Secondary Education
Eastern Visayas State University
Tacloban City 1990.06 - 1994.03
Skills
• Hands on experience with BAAN, SAP and ORACLE Software.
Timeline
Sales Coordinator (Pharmaceuticals Laboratories)
D.B Manix Int’l, Inc. (Euro HealthCare Exponents, INC. Group Of Companies) (Quezon, City Phils)
2018.04 - Current
Customer Care Admin.
L’Oreal UAE Gen. Trading L.L.C(Dubai UAE)
2015.06 - 2018.02
Sales Administrator Purchase & Sales Administer
REAL EMIRATES L.L.C. (CHALHOUB GROUP)(Dubai UAE)
2006.02 - 2015.02
Bachelor of Science - Bachelor of Science in Secondary Education
Eastern Visayas State University
1990.06 - 1994.03
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