Imee Marie Baylon
Bago City,Western Visayas
Work Preference
Summary
Experienced professional with strengths in client support, office coordination and training facilitation. Works across service environments with strong organization, problem-solving and coordination skills. Delivers accurate records, responsive communication and reliable day-to-day support.
Overview
19
19
years of professional experience
Work History
Training Team Lead
Teleperformance
Bacolod City
01.2024 - Current
- Conducted training sessions for new hires, equipping them with essential product knowledge and guiding them through account processes to prepare them for roles as customer service representatives.
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance overall team effectiveness.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed conflict resolution within the team, promoting a positive and productive work environment.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Promoted company values and vision, ensuring full team adherence and investment.
Operations Customer Expert
Teleperformance
Bacolod City
01.2024 - 03.2025
- I have extensive experience working across diverse industries, including Telecommunications, Travel, and Healthcare. As a Customer Service Representative, my core responsibilities include managing inbound and outbound calls, responding to customer inquiries via email, and delivering exceptional service over the phone. I specialise in resolving concerns efficiently, maintaining customer satisfaction, and ensuring clear communication across multiple channels.
Product and Marketing Specialist
Surgicare Corporation
Panay Island
02.2010 - 05.2018
- Promoted company products and services to medical doctors, focusing on ENT-HNS specialists, resulting in increased product awareness. Engaged directly with patients to prepare quotations and facilitate collections, enhancing customer satisfaction. Delivered products to hospitals while maintaining accurate inventory records, ensuring availability and timely supply.
Branch Office Secretary
Medical One Corporatiion
Iloilo City
11.2007 - 01.2010
- Facilitated communication between main office and branch, enhancing coordination and information flow. Organised and secured filing and documentation, maintaining accurate records for branch operations. Managed branch administration, coordinating correspondence and scheduling to support daily operations effectively.
Education
Bachelor of Science - Mass Communication
University of Negros Occidental-Recoletos
Bacolod City01-2002
Skills
- Training facilitation
- Team supervision
- Client support
- Customer relations
- Office management
- Performance monitoring
- Administrative skills
- Data entry
- Attention to detail
- Leadership skills
- Communication skills
- Public speaking
Timeline
Training Team Lead
Teleperformance
01.2024 - Current
Operations Customer Expert
Teleperformance
01.2024 - 03.2025
Product and Marketing Specialist
Surgicare Corporation
02.2010 - 05.2018
Branch Office Secretary
Medical One Corporatiion
11.2007 - 01.2010
Bachelor of Science - Mass Communication
University of Negros Occidental-Recoletos