IMEE TURINGAN
MANILA,00
Summary
Dynamic and results-driven professional with extensive experience as a Medicare Cold Caller at Call Centrix. Proven expertise in lead generation and customer engagement, utilizing CRM software to enhance service delivery. Recognized for building strong relationships through effective communication and achieving daily call quotas, demonstrating patience and persistence in high-pressure environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
MEDICARE COLD CALLER
CALL CENTRIX
03.2021 - 06.2025
- Conducted cold calls to generate leads and identify potential customers.
- Documented customer interactions in CRM system for future reference and follow-up.
- Learned effective communication techniques to engage prospects and address inquiries.
- Adapted scripts to align with target audience needs and preferences.
- Assisted in scheduling appointments for sales representatives based on customer interest.
- Collaborated with team members to refine outreach strategies and improve call effectiveness.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Customer Service Representative
Sitel Corporation
09.2018 - 01.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates to maintain satisfaction.
- Utilized CRM systems to track interactions, enhance service delivery, and streamline workflows.
- Collaborated with team members to develop best practices for addressing common customer issues efficiently.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced support services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor of Science - LAWS AND BUSINESS
CAGAYAN STATE UNIVERSITY
Tuguegarao City, Province Of Cagayan, Philippines06-2018
Skills
- Confidence building
- CRM navigation
- Patience and persistence
- Stress tolerance
- Lead generation
- Customer service
- Professional communication
- Customer engagement
- Inbound and outbound calls
- MS office
- CRM software
- Appointment scheduling
Timeline
MEDICARE COLD CALLER
CALL CENTRIX
03.2021 - 06.2025
Customer Service Representative
Sitel Corporation
09.2018 - 01.2021
Bachelor of Science - LAWS AND BUSINESS
CAGAYAN STATE UNIVERSITY
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