Ime De La Cruz
Sagay City
Summary
A dedicated and driven psychology graduate with a strong passion for learning and developing new and existing skills. Recognized for diligence and willingness to take on challenges, with a proven track record of contributing positively in academic and professional settings. Looking to leverage my experience and education to make meaningful contributions in a professional environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
iQor Philippines
Bacolod City
11.2023 - 05.2024
- Provided exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Staff
UNOR, Inc
Bacolod City
06.2023 - 11.2023
- Managed daily administrative tasks, including filing, document management, and correspondence.
- Coordinated with faculty and students for STEP program-related activities.
- Assisted in organizing events and workshops, ensuring smooth operation and successful outcomes.
Student Assistant
University of Negros Occidental-Recoletos
Bacolod City
08.2019 - 06.2023
- Supported department faculty with administrative tasks, including data entry, scheduling, and resource management.
- Assisted in the preparation of course materials and departmental reports.
- Played a key role in organizing departmental events and seminars.
Education
Bachelor of Science - Psychology
University of Negros Occidental-Recoletos
Bacolod City06-2023
Skills
- Customer Sales and Service
- Digital Fluency
- Administrative and Documentation
- Telephone and Email Etiquette
Character Reference
- Nena P. Samillano, Ph.D.
Director, STEP/RITTC, UNO-Recoletos
nenzps@gmail.com
Timeline
Customer Service Representative
iQor Philippines
11.2023 - 05.2024
Administrative Staff
UNOR, Inc
06.2023 - 11.2023
Student Assistant
University of Negros Occidental-Recoletos
08.2019 - 06.2023
Bachelor of Science - Psychology
University of Negros Occidental-Recoletos
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