ILYN MAE GIGANTO

Work History

Cebu Landmasters Inc.

Bacolod City

08.2019 - Current

Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Assisted sellers with platform requirements for renewals and upgrades.
Researched [Type] system for customer inquiries, product descriptions and specifications.
Developed, implemented and maintained filing systems for confidential client records.
Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Provided seller support on refunds, posted feedback and policy changes.
Assisted customers with sales needs such as inventory and shipping questions.
Coordinated responses and resources to handle special client requests.
Collaborated with sales and marketing teams to create and execute promotional campaigns.

Tiger Cub Lending Inc.

Bacolod City

06.2015 - 08.2019

Submitted loan applications to underwriter for verification and recommendations.
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Maintained strict confidentiality of bank records and client information.
Collaborated with other departments to promptly process loan applications.
Compiled database of loan applicants' credit histories, financial statements and other financial information.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Developed systems to efficiently track loan documents and enhance accuracy.
Examined customer loan applications for loan approvals and denials.
Developed strong relationships with customers through high levels of customer service.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Assisted customers with completing loan applications and other paperwork.
Processed loan applications and monitored progress from start to finish.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Explained very technical financial information to applicants in easy to understand language.
Evaluated loan requests and documents to verify accuracy and completeness.

Summit World Negros

Bacolod City

05.2014 - 04.2015

Processed cash and credit card transactions securely and promptly for customer payments.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Answered customer inquiries regarding ticket availability, pricing and event information.
Provided schedule, routing and fare information to assist customers with ticket purchases.
Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Monitored ticket sales and provided detailed reports to management.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Researched and resolved customer ticketing issues to promote satisfaction.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided follow through on all calls with confirmations and dissemination of requested information.