ILYN DELA PENA
MISAMIS OCCIDENTAL
Summary
Energetic and compassionate aspiring ESL teacher with a strong passion for helping students improve their English communication skills. Experienced in dealing with multicultural individuals as a former lobby receptionist in a premier residential building. Trained in basic ESL strategies, time management, and virtual tools. Committed to creating engaging, learner-centered lessons with patience, energy, and empathy.
Overview
3
3
years of professional experience
Work History
Lobby Receptionnist
1016 Residences
10.2017 - 04.2020
- Streamlined check-in process for guests and employees, resulting in reduced wait times and increased satisfaction.
- Utilized strong attention to detail when handling mail distribution activities, ensuring accurate sorting and timely delivery to recipients.
- Demonstrated excellent problem-solving abilities in resolving guest issues or concerns promptly.
- Assisted in maintaining building security by verifying identification and issuing visitor badges as required.
- Expedited delivery processes by receiving packages, logging them accurately, and notifying recipients in a timely manner.
- Managed multi-line phone system effectively; answered incoming calls professionally, screened callers as necessary, transferred calls appropriately.
- Enhanced visitor experience by providing a welcoming and professional environment at the lobby reception desk.
Education
Bachelor of Science - Civil Engineering
UNIVERSITY OF THE VISAYAS
Cebu City10-2001
Skills
- Appointment scheduling
- Work prioritization
- Document management
- Calendar management
- Language proficiency
- Teamwork and collaboration
- Customer service
- Flexibility
Languages
English
Advanced (C1)
Tagalog
Advanced (C1)
Cebuano
Intermediate (B1)
HIGHLIGHTED STRENGTH
- Passionate about helping non-native speakers gain confidence
- Enthusiastic, reliable, and tech-savvy
- Willing to accept feedback and continuously improve teaching strategies
Timeline
Lobby Receptionnist
1016 Residences
10.2017 - 04.2020
Bachelor of Science - Civil Engineering
UNIVERSITY OF THE VISAYAS
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