IKE BRYAN BRAVO
Baguio City
Summary
I am dedicated hospitality professional who serves with passion ang genuine care for guests. with years of experience in industry, I take pride creating memorable experiences and ensuring warm, welcoming atmosphere. i believe in working with positive mindset and promoting a stress-free environment for both guests and colleagues, knowing that the true hospitality comes from the heart. My commitment to service excellence is matched by my ability to adapt, stay calm under pressure, and work harmoniously with a team. Motivated professional with a strong background in customer service and team collaboration. Brings passion and dedication to creating welcoming environments that enhance guest experiences. Utilizes problem-solving skills and adaptability to manage challenges and improve service delivery.
Overview
8
8
years of professional experience
Work History
Food & Beverage Supervisor
Puerto de San Juan Beach Resort Hotel Residences
San Juan, La Union
10.2025 - Current
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Supervised a team of 15 staff members, providing training and feedback to improve service standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Scheduled employees to keep shifts well-staffed.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Resolved escalated customer complaints with diplomacy, ensuring swift and agreeable solutions.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
S.I.G.A Events
Freelance
01.2019 - Current
- Skilled in concept development and theme design for weddings, birthdays, corporate functions, and special occasions.
- Proficient in venue styling, including décor setup, floral arrangements, table setting stage back drops, and light designs to create a cohesive atmosphere
- Strong color coordination and trend awareness, ensuring visually appealing and up to date events esthetics
- Experience in budget managements, sourcing high quality yet cost efficient décor materials and props.
- Collaborative team player, coordinating with all suppliers for smooth execution.
- Detail-oriented and adaptable, able to adjust designs to accommodate last minute changes or venue challenges.
- Asingan, Pangasinan
Hair and Makeup Artist
Freelance
01.2018 - Current
- Skilled in creating diverse look including bridal, evening, editorial and natural makeup style.
- Proficient in various hairstyling methods such as up do, braids, curls, waves and blowouts as well as matching hairstyles to face shape and even themes.
- Experience in airbrush makeup style.
- Capable of creating artistic or theatrical looks, including aging effects and costume related designs.
- Skin preparation, hair treatments and use of professional grade products to ensure lasting result.
- Maintains strict cleanliness of tools brushes and work station in compliance with health and safety standards.
- Baguio-Pangasinan based
Captain Waiter
Sotogrande Baguio Hotel (Enderun Hotels)
Baguio City, Benguet
10.2023 - 10.2025
- Strong leadership in supervising dinning operations and staff
- Expert in fine dinning and buffet service table.
- Skilled in upselling menu items and recommending food and beverages pairings
- Proficient in table setting, arrangement, and event service coordination.
- Effective communication and guest relations management.
- Quick Problem solving and conflict resolution skills
- POS system operation and order accuracy
- Inventory control and dinning area organization
- Ability to maintain a calm, professional demeanor in high pressure situations
- I am dedicated hospitality professional who serves with passion and genuine care for guests.
- With years of experience in industry, I take pride creating memorable experiences and ensuring warm, welcoming atmosphere.
- I believe in working with positive mindset and promoting a stress-free environment for both guests and colleagues, knowing that the true hospitality comes from the heart.
- My commitment to service excellence is matched by my ability to adapt, stay calm under pressure, and work harmoniously with a team.
Food and Beverage Cashier
Sotogrande Baguio Hotel (Enderun Hotels)
Baguio City, Benguet
01.2023 - 01.2025
- Strong cash handling, reconciliation, and daily balancing.
- Preparation and submission of daily, weekly, and monthly sales reports.
- Knowledge of basic accounting for financial documentation
- Effective upselling of menu item promotions.
- Ability to handle billing inquiries and resolve payment issues
- Coordination with kitchen and service staff for smooth operations
- Attention to detail in processing orders and transactions
- Maintaining cleanliness and organization of cashier station.
Banquet Staff
Holiday Inn Baguio Centre (IHG)
Baguio City, Benguet
01.2021 - 01.2022
- Event setup and breakdown according to banquet specifications.
- Table arrangement, buffet setup and decoration preparation.
- Coordination with kitchen and service teams for smooth event flow.
- Serving food and beverage during functions with efficiency and courtesy.
- Assisting in managing large guest groups and special event requirements.
- Knowledge of banquet service styles (plated, buffet, cocktail)
- Maintaining cleanliness and organization before, during, and after the events
- Adhering to hygiene, safety, and sanitation standards.
- Ability to adapt to last-minute changes and special request.
- Time management and teamwork in high-volume event setting.
Education
Bachelor - Industrial Technology, Food Technology
Pangasinan State University
01-2017
secondary -
Colegio de San Louise Bertrand
01-2011
Elementary -
Narciso R. Ramos Elementary School
01-2006
Skills
- Pro active and friendly
- Hotel & Guest services
- Food & Beverages operations
- Events & banquet coordination
- Upselling & Guest engagement
- Service Standards & Etiquette
- Time & workflow management
- Team collaboration
- Adaptability & Problem solving
- Creativity in Event styling
- Hair and makeup artistry
- Customer service
- Time management
- Staff training
- Guest relations
Language
English
Tagalog
Ilocano
Timeline
Food & Beverage Supervisor
Puerto de San Juan Beach Resort Hotel Residences
10.2025 - Current
Captain Waiter
Sotogrande Baguio Hotel (Enderun Hotels)
10.2023 - 10.2025
Food and Beverage Cashier
Sotogrande Baguio Hotel (Enderun Hotels)
01.2023 - 01.2025
Banquet Staff
Holiday Inn Baguio Centre (IHG)
01.2021 - 01.2022
S.I.G.A Events
Freelance
01.2019 - Current
Hair and Makeup Artist
Freelance
01.2018 - Current
Bachelor - Industrial Technology, Food Technology
Pangasinan State University
secondary -
Colegio de San Louise Bertrand
Elementary -
Narciso R. Ramos Elementary School
References
- Michella Dib, Director of Operations, Puerto de San Juan Beach Resort hotel Residences, +63 966 774 1046, michella.dib@enderuncolleges.com
- Dan Rio M. Aguinaldo, Restaurant Manager, Hay Diner, +63 945 791 0243, danrio.aguinaldo@grafikhotel.com
Personal Information
Birthdate: March 22, 1995
Age: 31
Custom Section
- Bar 101, History of Cocktails and Mixology Techniques, 2024-06-26, Sotogrande Hotel, Baguio
- Fostering a Positive and Fulfilling Workplace, 2024-09-19, Plaza Garden Hotel
- Customer Service Excellence, 2024-09-24, Sotogrande Baguio Hotel
- Basic Skills for Responders Course (CFB), 2024-09-16, 2024-09-17
- Seminar on Security and Bomb Threat, 2025-03-21, Sotogrande Baguio Hotel
- Filipino Brand of Service Excellence, 2023-09-19, Newtown Hotel
References
- Michella Dib, Director of Operations, Puerto de San Juan Beach Resort hotel Residences, +63 966 774 1046, michella.dib@enderuncolleges.com
- Dan Rio M. Aguinaldo, Restaurant Manager, Hay Diner, +63 945 791 0243, danrio.aguinaldo@grafikhotel.com
Personal Information
Birthdate: March 22, 1995
Age: 31