Ijiene Keiko Rico
Virtual Administrative Assistant
Gen. Trias
Summary
Highly organized and results-driven Virtual Assistant with over 10 years of experience in customer service, administrative support, and e-commerce operations. Adept at multitasking, problem-solving, and delivering excellent service with minimal supervision. Skilled in CRM management, ticketing systems like Zendesk, data entry, and digital tools essential for remote work. Strong communication skills and a proven ability to exceed client expectations across diverse industries.
Overview
18
18
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
Upside Services, Inc.
09.2019 - 04.2024
- Manage receipt validation and customer queries via Zendesk
- Process manual cashbacks and resolve client issues promptly
Administrative Assistant
DJM Tickets
02.2021 - 11.2022
- Managed digital project coordination and event logistics
- Handled inventory procurement and coordination
Account Manager
XPS Solutions
05.2021 - 11.2021
- Responded to inquiries related to storage units and updated CRM
- Routed requests to appropriate departments
Customer Support and Administrative Assistant for Ticket Reseller
Lew & Dowski, LLC
04.2018 - 07.2020
- Managed ticket pricing, listings, pulling, and fulfillment
- Oversaw inventory and e-commerce logistics
Customer Support Professional
Awesome Motive LLC
09.2018 - 06.2020
- Managed payments and delinquent accounts for WPForms, Optinmonster
- Maintained CRM updates and customer outreach via Helpscout
Customer Support Representative
PatPat Company
11.2017 - 03.2018
- Managed logistics, queries, and reviews via Zendesk
- Coordinated inventory and fulfillment
Customer Experience Representative/Virtual Assistant
One Retail Group
10.2017 - 03.2018
- Resolved queries on e-commerce platforms through Zendesk
- Contacted customers to manage reviews and feedback
Leads Specialist
MyOutDesk
03.2015 - 10.2017
- Inside sales agent for FSBO, expired, and buyer leads
- Scheduled appointments and tracked leads
Service Delivery Associate
Camp Australia - Before and After School Care
05.2017 - 09.2017
- Supported holiday clubs & resources team; managed suppliers
- Handled administrative tasks, invoice validation, and email support
Claims Officer
QBE Insurance GSSC
06.2013 - 02.2015
- Processed auto and home insurance claims
- Guided clients through the end-to-end claims process
Customer Care Professional
VXI Global Solutions
11.2011 - 07.2012
- Provided AMEX support for billing and customer inquiries
Customer Care Professional
JP Morgan Chase Bank, N.A.
09.2009 - 06.2011
- Handled home loan assistance and repayment options
Collections Officer
HSBC Data Processing Philippines
02.2007 - 07.2009
- Managed credit card collections and customer repayment plans
Customer Care Representative
Convergys Philippines Services
12.2005 - 10.2006
- Handled Sprint telecom customer service including billing and plans
Education
Bachelor of Science - Marketing And Advertising
Asia Pacific College
Makati City 06.2000 - 03.2025
Skills
Virtual Assistance & Customer Service
CRM Management & Data Entry
Email & Calendar Management
E-commerce Support (Amazon, Shopify)
Inventory & Order Fulfillment
Zendesk, Helpscout, Oaxray, Keepa
undefinedCertification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Account Manager
XPS Solutions
05.2021 - 11.2021
Administrative Assistant
DJM Tickets
02.2021 - 11.2022
Customer Support Specialist
Upside Services, Inc.
09.2019 - 04.2024
Customer Support Professional
Awesome Motive LLC
09.2018 - 06.2020
Customer Support and Administrative Assistant for Ticket Reseller
Lew & Dowski, LLC
04.2018 - 07.2020
Customer Support Representative
PatPat Company
11.2017 - 03.2018
Customer Experience Representative/Virtual Assistant
One Retail Group
10.2017 - 03.2018
Service Delivery Associate
Camp Australia - Before and After School Care
05.2017 - 09.2017
Leads Specialist
MyOutDesk
03.2015 - 10.2017
Claims Officer
QBE Insurance GSSC
06.2013 - 02.2015
Customer Care Professional
VXI Global Solutions
11.2011 - 07.2012
Customer Care Professional
JP Morgan Chase Bank, N.A.
09.2009 - 06.2011
Collections Officer
HSBC Data Processing Philippines
02.2007 - 07.2009
Customer Care Representative
Convergys Philippines Services
12.2005 - 10.2006
Bachelor of Science - Marketing And Advertising
Asia Pacific College
06.2000 - 03.2025
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