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Idris Gabriel Galiste
Information Technology
Baguio City,Benguet
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
2
2
Languages
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Baguio, C.A.R.
04.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Sitel
Baguio, C.A.R.
09.2019 - 08.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Science - Information Technology
Saint Louis University
Mary Heights, Bakakeng, Baguio, Benguet 08.2015 - 06.2019
Skills
Complaint resolution
undefinedSoftware
Microsoft Excel
HTML
PHP
MySQL
Java
Timeline
Customer Service Representative
Concentrix
04.2021 - 07.2021
Customer Service Representative
Sitel
09.2019 - 08.2020
Bachelor of Science - Information Technology
Saint Louis University
08.2015 - 06.2019
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