Ibrahim Fiyaz Mohamed Didi

A versatile and goal-oriented professional with exceptional leadership, hospitality, and
interpersonal skills. Excellent in verbal and written communication with the ability to communicate effectively and professionally with all staff and guests.
Ability to work with a high level of multicultural awareness and
adaptability

• Guest Service Manager, Sun Siyam Olhuveli, Maldives, 03/25/23, 06/25/23, Responsible for maintaining excellent guest relations. This includes greeting guests, addressing their inquiries, resolving complaints, and ensuring their needs are met throughout their stay., Oversees the guest service team, including front desk agents, concierge staff, bellmen team, and other guest service personnel., Responsible for managing the day-to-day operations of the guest service department. This includes coordinating check-in and check-out processes, ensuring room assignments are accurate, managing reservations and room inventory, and handling any guest service-related issues or emergencies., Ensures that all guest service activities meet the resort's quality standards. This involves conducting regular inspections of guest areas, monitoring service delivery, and implementing corrective measures when necessary to team, Collaborates with other departments, such as housekeeping, maintenance, food and beverage, and sales, to ensure seamless guest experiences. This involves effective communication, coordinating services, and resolving any interdepartmental issues that may arise.
• Duty Manager/ Front Office In-Charge, Niyama Private Island, Maldives, 07/30/22, 12/27/22, Communicate effectively both verbally & writing to provide clear direction to team members, observing performance and encouraging improvements, Interview, select, train, supervise, evaluate, counsel, administer disciplinary procedures for Front Office team members., Manage the Front Office Team, resolve guests' concerns and implement resolution by using direction and judgment, keep the management informed, Meet and greet with management team for all arrivals, departures and meals time as well as special guests' occasion., Represents the department heads in his/her absence of Supervises and delegates duties to Supervisors and prepares work schedule for them., Maintains a personalized service standard of the reception by constant training and motivation of the team members, Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate for in-house guests., Personally resolves any concerns a guest may face during their stay in the resort and provide the maximum service possible always with a margin of flexibility
• Mr. & Ms. Friday Supervisor (Front Office Supervisor), Gili Lankanfushi, Maldives, 02/2014, 04/2022, Certified Trainer (Train-the-Trainer) Taking Manager-On-Duty shift Officiating Priest/Wedding Organizer Fire Fighter, Practical First Aider November 2014, Maritime Safety Awareness Program 2017 & A Member of management Evacuation Team 2022, Winner for 2 Consecutive years: Most Number of Guest Comments 2015 & 2016, Host of the month February 2016 & January 2018, Leader of the Quarter 2019, & Leader of the Quarter 2021, Nominated Leader of the Year 2021, International Institute of Modern Butler Certificate 2015, Attending DH morning meetings, conducting Front Office daily meetings & Pre-arrival meeting, Part of Gili Re-opening Team 2019 & 2020 Author of Gili FOH Ops Manual, Prepare PM&D for Line Hosts
• Pre-Opening Personal Butler & Trainer, Jumeirah Dhevanafushi & Jumeirah Vittaveli, 01/2011, 02/2014, Awarded Mr. Dhevanafushi February 2011, Colleague of the month 2012 etc, Resort DJ during Pre-opening and Management Party, Trainer for New Butlers, Butler Training, FCW Hospitality & Privat Residence Consulting, INC by Fiona CameronWilliamsNBA) President
• Pre-Opening Ban^deriy (Butler), Coco Palm Bodhu Hithi, 01/2007, 12/2010, Acting Senior Butler, Guest Pick of the Month in August 2007, February 2008, March 2008, August 2009, October 2009 etc., Positive Guests comments Outstanding performance for February 2009, April 2009, August 2009, September 2009, November 2009, February 2010, May 2010, October 2010 & December 2010., SIMDI 'Basic Wine Appreciation Training Program, Maritime Safety Awareness Programme by conducted by MNDF Cost Gard & Basic Fire Fighter Course., Essential Skill of a Supervisor 2008 to 2010, Resort DJ 2009 to 2010
• Villa Master (Butler) - Pre-Opening, Naladhu Maldives, 09/2006, 12/2006
• Guest Relation Officer, Sun Island Resort & Spa, 01/2002, 09/2006, Guests' Relation skills Development program 2006, Guest Pick of the Month - September 2005 etc.
• Receptionist & Front Office Assistant, Sun Island Resort & Spa, 01/2002, 09/2002