Ian Rasnell Ibarrola
182 Kumintang Ilaya, Batangas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Proficient administrative team member well-versed in payment processing, correspondence management and sales. Offering almost 2 years of related experience and the desire to positively influence team efficiency, work accuracy and overall productivity.
Overview
2
2
years of professional experience
Work History
Customer Account Associate
VXI Global Holdings
04.2022 - 03.2024
- Serviced high volume of calls while providing excellent customer service.
- Resolved requests simultaneously with strong multitasking, including phone, web chat and email inquires.
- Proactively upsold additional products and services during calls, upselling based on client feedback and requirements.
- Maintained outstanding customer satisfaction by solving problems and queries efficiently and effectively.
Education
Bachelor of Science - Mechanical Engineering - Undergraduate
Batangas State University
Alangilan, Province Of Batangas, PhilippinesSkills
- Patience and resilience
- Problem-solving abilities
- Written and Oral Communication
- CRM software expertise
- Call Center Customer Service
Character References
Lauren Matteus Durana
+973558922685
durana.lauren@gmail.com
Senior Chemist
Inspectorate International, UAE Branch
Nekko Villanueva
+639552814897
nhikkaela.villanueva@yahoo.com
Former Team Leader at VXI Moa
Timeline
Customer Account Associate
VXI Global Holdings
04.2022 - Current
Bachelor of Science - Mechanical Engineering - Undergraduate
Batangas State University
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