Ian Moses Nacua
Liloan, Cebu
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Volunteer
Angat Liloan
Liloan, Province Of Cebu, Philippines
03.2022 - Current
- Managed logistics for events, ensuring smooth execution and resource allocation across teams.
- Used strong interpersonal communication skills to convey information to others.
- Evaluated program effectiveness, providing recommendations for future improvements.
Customer Service Representative
Alorica
Cebu City, Province Of Cebu, Philippines
02.2025 - 08.2025
- Provided exceptional customer support through multiple communication channels, enhancing customer satisfaction.
- Gathered customer feedback to identify areas for service improvement and enhance overall experience.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Adept
Cebu City, Province Of Cebu, Philippines
11.2022 - 11.2024
- Assisted customers with inquiries, providing accurate information and timely solutions..
- Collaborated with team members to streamline processes and enhance overall operational efficiency.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Education
Bachelor of Science - Psychology
University of Cebu Banilad
Cebu06-2026
Skills
- Administrative tasks
- Data entry
- Organized and efficient
- Teamwork and collaboration
- Empathy and patience
- Recordkeeping and confidentiality
Timeline
Customer Service Representative
Alorica
02.2025 - 08.2025
Customer Service Representative
Adept
11.2022 - 11.2024
Volunteer
Angat Liloan
03.2022 - Current
Bachelor of Science - Psychology
University of Cebu Banilad