Ian Miguel Colarat
Virtual Assistant
Valenzuela, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni
09.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel
02.2022 - 01.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Inspiro Relia
08.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
VXI Global Holdings
08.2019 - 06.2020
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Information Technology
Datamex, College of St. Adeline
Meycauayan, Province Of Bulacan, Philippines 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Afni
09.2024 - 03.2025
Customer Service Representative
Sitel
02.2022 - 01.2023
Customer Service Representative
Inspiro Relia
08.2021 - 12.2021
Customer Service Representative
VXI Global Holdings
08.2019 - 06.2020
Bachelor of Arts - Information Technology
Datamex, College of St. Adeline
04.2001 -
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