Ian Marlon Gonzales
Taguig
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Advance Sales Associate
Uniqlo
07.2017 - Current
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Crew/ Cashier
Family Mart
10.2015 - 11.2016
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Checking out of stock items and replenishing stocks
- Monitoring equipment’s temperature and function
- Updating product knowledge such as promotions and discount
- Welcome customers as they come into store, upselling promotions and product features
- Help customers to settle down and also take their orders
- Process customers’ orders and generate their bills
- Provide answers to customers’ queries regarding services and offers made available by the store
- Clean all tables after customers have left and get such tables prepared for the next customer
- Making sure that products are all up to date and spoiled items are being monitored before disposing
- Maintaining a clean and safety work environment for everyone and achieve customers’ satisfaction.
Stock Man
SM Appliances
11.2014 - 04.2015
- Demonstrate how products works when required
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
- Works in stores, warehouses, stockrooms, and other storage facilities involving heavy lifting.
Barman
Mandarin Oriental, Manila
10.2013 - 09.2014
- Take order from counter guests, prepare order slip, confidently prepare the drink with accuracy
- Check stock levels of all bars
- Stock/supplies/requisitions
- Prior to the opening of the bar relay shortages, undelivered requisition, spoilage and breakage to the manager or concerned supervisor
- Maintain cleanliness and orderliness in the bar area and its surroundings Prepare the beginning and closing inventories in the bar
- Secure the bar and its contents during closing.
Salesman
Department Store
- 05.2013
- Welcome customers with a smile and proactively ask customer how they can be assisted
- Provide customers with product information that they need
- Explain product features and warranty agreements
- Provide information on daily deals and promotions
- Ensure that all products are well stocked and are easy to reach
- Provide information regarding each product and any discount offers associated with it
- Make sure that work area and aisles are clean and shelves are dusted properly Respond to customers’ requests and concerns in a resourceful manner
Barman
Fiamma Bar
06.2011 - 06.2012
- Take order from counter guests, prepare order slip, confidently prepare the drink with accuracy
- Check stock levels of all bars
- Stock/supplies/requisitions
- Prior to the opening of the bar relay shortages, undelivered requisition, spoilage and breakage to the manager or concerned supervisor
- Maintain cleanliness and orderliness in the bar area and its surroundings
- Prepare the beginning and closing inventories in the bar
- Secure the bar and its contents during closing.
Education
Bachelor of Science - Hotel Management
Gateways Institute of Science And Technology
Taguig City 01.2007 - 01.2011
High School Diploma -
Maria Concepcion Cruz High School
Pateros Metro Manila 01.2004 - 01.2008
Skills
Housekeeping Procedures
Bartending, Mixology
Table Setting, Skirting, Table Napkin Folding
Food and Beverage Service
Customer Service
Client Relationship Building
Positive Customer Experience
Customer Needs Assessment
Goal-Oriented
Product Recommendations
Teamwork and Collaboration
References
- Rienzo Silang, Fast Retailing Phil. Inc, Senior Associate, +639062329865
- Jerry Tuldanes, Bar Supervisor, Main Bar, Mandarin Oriental Hotel, +639158665614
- Loudelyn Tapia, Officer in Charge, Family Mart, Gramercy, Makati City, +639357508058
- Josephine Jereos, Owner, Family Mart, Gramercy, Family Mart, +639178326882
Timeline
Advance Sales Associate
Uniqlo
07.2017 - Current
Crew/ Cashier
Family Mart
10.2015 - 11.2016
Stock Man
SM Appliances
11.2014 - 04.2015
Barman
Mandarin Oriental, Manila
10.2013 - 09.2014
Barman
Fiamma Bar
06.2011 - 06.2012
Bachelor of Science - Hotel Management
Gateways Institute of Science And Technology
01.2007 - 01.2011
High School Diploma -
Maria Concepcion Cruz High School
01.2004 - 01.2008
Salesman
Department Store
- 05.2013