Ianmae Abueva

- Manages the night patrols during the shift

- Manages Static guards and monitoring them every hour

- Replying clients emails inquiries and clarifications

- Solving clients concerns

- Manages alarms to any sites

• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Under Healthcare Account

- Assisting provider in determining whether their procedure requires authorization or not

- Answering their questions regarding other procedures and processes

- Making sure that tickets will be submitted accurately to designated departments if the procedure requires authorization

• Assisted customers with technical support inquiries.
• Provided technical support to production personnel.
• Installed and provided technical support for equipment.
• Provided technical support to wifi clients daily.

- Provides assistance to subscriber with their network

- Resolving subscribers issues with their network

- Fixing issues with their phones