Ian Karlo N. Baston
Service Specialist 2
Plaridel, Province Of Bulacan,BUL
Summary
To gain a career that provides growth and to apply my knowledge and skills, as well as in areas that can give me the opportunity to further develop my true potential.
Overview
9
9
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Service Specialist 2
YANMAR Philippines Corporation
04.2021 - Current
- Performed pre-delivery inspections of agricultural-machineries.
- Ensured proper preventive maintenance of machines.
- Provided good after sales customer service.
- Facilitated Agricultural-machineries product demonstration.
- Wrote customer service reports and machine quality reports.
- Assisted senior mechanics with task related to machine's performance and troubleshooting.
- Inspected machinery specifications to ensure its applicability in the environment.
- Facilitated product demonstration and trainings to farmers through RCEF (Rice Competitiveness Enhancement Fund) of the Government together with Philippine Center for Post-harvest Development and Mechanization (PHilMech).
- Investigated and resolved customer inquiries and complaints quickly.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
TSG-Service Engineer
Resources Consolidated International Trading Incorporated
08.2020 - 12.2020
- Provides quality service of installed Units.
- Installation and Commissioning processes over pumps and motors.
- Perform Preventive Maintenance System on Oil, Gas Pumps and Motors
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Installed, configured and tested equipment on specialized platforms.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Participated in client consultations and product capability demonstrations to support sales efforts.
On the Job Trainee
Ramcar Technology Inc.
11.2016 - 02.2017
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
Education
Bachelor of Science - Mechanical Engineering
Technological University Of The Philippines-Manila
Ermita, Metro Manila, Philippines06-2019
High School Diploma -
St. James Academy
Plaridel, Province Of Bulacan, Philippines03-2014
Skills
Microsoft Excel
Problem-solving
Time management
Complaint handling
Shipping and receiving
Data entry
Decision-making
Websites
Accomplishments
- PRC Mechanical Engineering And Certified Plant Mechanic 2020 Board Passer
- Yanmar Agricultural Examination Passer
Certification
2023 Basic Occupational Safety And Health For SO2
Timeline
Service Specialist 2
YANMAR Philippines Corporation
04.2021 - Current
TSG-Service Engineer
Resources Consolidated International Trading Incorporated
08.2020 - 12.2020
On the Job Trainee
Ramcar Technology Inc.
11.2016 - 02.2017
High School Diploma -
St. James Academy
Bachelor of Science - Mechanical Engineering
Technological University Of The Philippines-Manila
SEMINARS
- 2023 Basic Occupational Safety And Health For SO2
- 2022 Mandatory Eight Hours Safety And Health Training
- 2015 Autodesk 360 Fusion
Section name
View more of my ResuméLink at http://lanbaston.jobs180.com