IAN KARLO DELA CRUZ
Quezon City,00
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Founder & President
ITDC Systems Development Services
01.2019 - Current
- Company Overview: Founded and led a nationally recognized IT company specializing in digital platforms for local government units, national agencies, and top private corporations
- Website: http://www.itdcsystems.com
- Oversaw full lifecycle of product development, stakeholder engagement, and enterprise deployment of systems impacting over 1 million end users
- Key Achievements:
- DOTr Commuter Feedback System: Built a national helpdesk platform powered by AI for feedback collection, sentiment analysis, and issue tracking across transportation sectors (land, air, sea)
- Enabled the Department of Transportation to digitally monitor and improve nationwide commuter experience
- Citizen Management System (15+ LGUs): Led development and rollout of a secure citizen platform with QR-enabled ID cards, mobile app integration, and grassroots volunteer coordination
- Used in distribution of social aid, financial assistance, and public services for 100K+ citizens
- Tayabas City Digitalization: Delivered a full smart city solution including mobile app, NFC card system, and web portal for citizens to access bill payments, permits, and public information
- Business Permit System (Pavia, Iloilo): Designed a permit and licensing system that replaced manual processing and improved turnaround time by 75%
- SAP HANA Cloud Migration (CHG Global): Led implementation of SAP HANA on AWS for CHG Global, including enterprise architecture redesign, cloud migration, and organizational training
- Fixed Asset Management (Toyota Financial): Built a scalable SAP-integrated asset tracking and depreciation platform with real-time reporting and audit-ready controls
- Zambaleño ID System (Zambales Province): Implemented QR-enabled IDs for thousands of citizens accessing public services like Malasakit Center benefits, transportation assistance, and educational aid
- Other Projects: Legislative & Incident Systems (Pinamalayan), Enrollment System (City College of Calapan), Tourism Platform (Travel Oriental Mindoro)
- Team Leadership: Built and managed a 30-person engineering and operations team
- Led all hiring, project planning, mentoring, architecture reviews, and delivery timelines
- Stakeholder Management: Worked directly with government officials (mayors, governors, cabinet officials) and enterprise executives to define needs, present demos, and align strategic roadmaps
- Founded and led a nationally recognized IT company specializing in digital platforms for local government units, national agencies, and top private corporations
- Website: http://www.itdcsystems.com
Assistant Vice President for Information Technology (AVP for IT)
JAKA Investments Corporation
03.2014 - 01.2019
- Oversaw all technology operations, modernization initiatives, and infrastructure across multiple JAKA Group business units
- Focused on aligning IT strategy with business growth, compliance, and operational resilience
- Developed and implemented the group’s IT roadmap with a focus on enterprise automation, security, and scalability
- Migrated legacy systems to centralized infrastructure; introduced cloud-based email, backups, and application platforms
- Enhanced security by deploying role-based access control, endpoint protection, network segmentation, and data loss prevention systems
- Led procurement, vendor negotiations, budgeting, and lifecycle planning for all IT assets
- Facilitated cross-departmental adoption of new systems and maintained business continuity during IT transitions
Software Development Manager
FCN Global / FastPay / FastCash
11.2010 - 03.2014
- Directed product strategy, architecture, and team leadership for two fintech platforms: FastPay (digital franchise system) and FastCash (e-money platform)
- The company became the first non-bank to secure an EMI license from BSP
- Architected secure, PCI-compliant core systems for fund transfers, reloads, and bill payments
- Led Agile sprints, code reviews, and platform releases; managed full product lifecycle with product and operations teams
- Scaled systems to handle thousands of users and concurrent transactions across mobile and desktop platforms
- Integrated real-time APIs with telcos, utilities, payment gateways, and banks
- Conducted audits and security testing to comply with BSP regulatory requirements
- Played a key role in preparing the company for acquisition by TrueMoney Global
Lead Software Developer
IP e-Games Ventures Inc.
09.2007 - 11.2010
- Oversaw core system modernization and backend development for one of the largest online gaming companies in the Philippines
- Supported international game launches and architected critical infrastructure supporting millions of users
- Rebuilt the membership and billing platform for scalability, performance, and modularity
- Led technical integration and localization of major games including ZX Online, Dragonica, Runes of Magic, and Band Master
- Designed BI dashboards for tracking game performance, sales, and player behavior
- Authored the company’s first Agile SDLC framework and conducted secure coding workshops
- Built custom in-house tools for operations, events, support, and game analytics
Software Engineer
Lakeside Technologies
03.2007 - 08.2007
- Developed an online e-learning platform for healthcare professionals using ASP.NET and SQL Server
Founder / Senior Engineer
OneSnap Business Solutions
09.2006 - 03.2007
- Built custom software for hospitals and internet cafés; led development of OneICafe, OneHealthcare, and OneLoading Station platforms
Software Engineer – C++/.NET
FBM Software
07.2005 - 08.2006
- Enhanced ZeroSpyware’s Flash UI and developed new real-time threat detection tools in C#
Education
Bachelor of Science - Computer Science
Mapua University
Makati City, Metro Manila, Philippines11-2019
Bachelor of Science - Computer Engineering
Mapua University
Manila, Metro Manila, Philippines11-2005
Skills
- Marketing
- Revenue development
- Consulting
- Operations management
- Strategic planning
- Innovation management
- Process improvements
- Strategic thinking
- Business planning
- Product roadmaps
- Market Knowledge
- Entrepreneurial leadership
- Project management
Timeline
Founder & President
ITDC Systems Development Services
01.2019 - Current
Assistant Vice President for Information Technology (AVP for IT)
JAKA Investments Corporation
03.2014 - 01.2019
Software Development Manager
FCN Global / FastPay / FastCash
11.2010 - 03.2014
Lead Software Developer
IP e-Games Ventures Inc.
09.2007 - 11.2010
Software Engineer
Lakeside Technologies
03.2007 - 08.2007
Founder / Senior Engineer
OneSnap Business Solutions
09.2006 - 03.2007
Software Engineer – C++/.NET
FBM Software
07.2005 - 08.2006
Bachelor of Science - Computer Science
Mapua University
Bachelor of Science - Computer Engineering
Mapua University
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