IAN HOWELL DURAN
Data Mining Specialist
Quezon City
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. seeks full time career with a progressive organization that will permit me to use my knowledge and leadership experience and enhance my potentials to the fullest to contribute productivity towards company growth.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Data Mining Specialist
Rbox International Solutions Inc
03.2020 - 01.2024
- Focused on handling different research projects that served as the backbone for the company's upcoming events and conferences.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Researched and evaluated potential new markets and products.
Senior Advisor
Concentrix
8 2018 - 11.2019
- Minimize customer dissatisfaction, Increase customer loyalty, Troubleshoot technical issues on all apple products, Conduct a floor-walk with new agents, Answer calls and respond to the clients' concern, Resolve customer complaints, Provide product and service information to customers
Customer Service Representative
10.2017 - 04.2018
- Walk through to help them improve their connections to the cell towers, Maintain effective relationship between client and the service, Handles incoming and outgoing calls for business issues, Performs back office tasks, Process payments and provides dispute if necessary
Education
Future Generation Philippine Internation School, Riyadh, Kingdom of Saudi Arabia (Academic Awardee) -
Secondary Education
01.2010 - 04.2014
Mater Carmeli School (Badminton awardee) -
Primary Education
01.2006 - 04.2010
Bachelor of Arts - Political Science
The Pontifical And Royal University of Santo Tomas University of Sto Tomas- Manila
04.2014 - 04.2017
Skills
Issue Research
Knowledge of applicable laws, rules and regulations
Excellent written and verbal communication skills
Strong negotiation skills
High attention to detail
Exceptional intrapersonal and interpersonal skills
Analytical Thinking
Multitasking Abilities
Personal Information
- Age: 25
- Place of Birth: Quezon City
- Height: 5'8"
- Weight: 80kg
- Date of Birth: 07/27/98
- Marital Status: Single
References
- Dandy Pagsaligan, 5FBN-FBEFS
- Jayvie De Leon, JTeam Leader, Concentrix, 09171171031
Timeline
Data Mining Specialist
Rbox International Solutions Inc
03.2020 - 01.2024
Customer Service Representative
10.2017 - 04.2018
Bachelor of Arts - Political Science
The Pontifical And Royal University of Santo Tomas University of Sto Tomas- Manila
04.2014 - 04.2017
Future Generation Philippine Internation School, Riyadh, Kingdom of Saudi Arabia (Academic Awardee) -
Secondary Education
01.2010 - 04.2014
Mater Carmeli School (Badminton awardee) -
Primary Education
01.2006 - 04.2010
Senior Advisor
Concentrix
8 2018 - 11.2019