IAN DWAYNE CABANGON
Summary
Experienced in financial services at Wells Fargo with expertise in negotiation and analytical skills. Transitioned from Accenture as a Collections Specialist, utilizing Microsoft Excel to enhance collection strategies and contribute to efficient account resolution. Developed strong customer engagement skills in the hospitality sector, now applied to facilitate clear and effective interactions in finance. Implemented data-driven processes aligned with company mission, demonstrating commitment to excellence. Holds a Rosetta Stone English Test CEFR C1 certification.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Collections Account Representative
Wells Fargo
06.2024 - Current
- Review and analyze loan files to identify potential losses and develop strategies to minimize or recover losses.
- Contact customers to discuss outstanding balances, negotiate payment plans, and collect delinquent accounts.
- Stay up-to-date with regulatory changes and industry best practices to ensure compliance with all applicable laws and regulations.
- Used skip tracing and other techniques to locate debtors.
Billing and Collections Specialist
Accenture
11.2020 - 06.2024
- Identify root causes for customer dissatisfaction and recommend resolutions to improve overall customer satisfaction.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Freelance Food and Beverage Attendant
5-star Hotels
01.2016 - 06.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Virtual Assistant
HC Development
07.2020 - 09.2020
- Set up appointments and find potential clients for the sales team.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Room Service Server
Marco Polo Ortigas Manila
09.2019 - 03.2020
- Responsible to coordinate all service requirements addressed to Room Service department
- Deliver and serve food and beverage items to guests in a timely, friendly and efficient manner
- Directly involved in the order taking and order placing process.
Barista
Starbucks
11.2019 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Fraud Specialist
TaskUs
01.2016 - 05.2019
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
IT Specialist
A1 Prime Development Center for Security and Safety
02.2016 - 06.2016
- Provides technical support for kiosk of the Department of Labor and Employment in different cities in the Philippines.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Service Crew Member
Greenwich Pizza Parlor
05.2011 - 08.2011
- Review and analyze loan files to identify potential losses and develop strategies to minimize or recover losses.
- Contact customers to discuss outstanding balances, negotiate payment plans, and collect delinquent accounts.
- Stay up-to-date with regulatory changes and industry best practices to ensure compliance with all applicable laws and regulations.
- Used skip tracing and other techniques to locate debtors.
Education
Technical Course - Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts – Manila
Philippines03.2020
Bachelor Of Science - Information Technology
International Electronics And Technical Institute
Philippines03.2016
Bachelor Of Science - Electrical, Electronics And Communications Engineering
University of The East
PhilippinesHigh School Diploma -
Our Lady of Perpetual Succor College – Marikina
03.2008
Skills
- Goals and performance
- Negotiation and resolution
- Sales experience
- Collection strategies
- Risk management
- Legal compliance
- Payment plan management
- Skip tracking
Certification
- TESDA National Certificate II in Food and Beverage Services
- Certificate of Appreciation – MOLTCP Inauguration and Blessing of Training Equipment, Magsaysay Institute of Shipping, 08/15/2019
- SAP ENTERPRISE RESOURCE PLANNING, IETI College Science and Technology, Inc., Marikina City, 10/2013, 10/2014
- CCNA Routing and Switching: Introduction to Networks, IETI College Science and Technology, Inc., Marikina City, 10/2013
- CCNA Routing and Switching: Routing and Switching Essentials, IETI College Science and Technology, Inc., Marikina City, 03/2014
- CCNA Routing and Switching: Connecting Networks, IETI College Science and Technology, Inc., Marikina City, 10/2014
- CCNA Routing and Switching: Scaling Networks, IETI College Science and Technology, Inc., Marikina City, 03/2015
Training/Seminars
- Accenture, Philippines, 11/2020, Present, TQ Online Learning – Pluralsight, Artificial Intelligence, Agile and DevOps, Blockchain, Cloud, Security, Data, Enterprise and Platform, Automation, 5G and Edge Computing
- Marco Polo Ortigas Manila – External OJT, Ortigas, Pasig City, 09/2019, 12/2019, Food and Beverage Intern
- Magsaysay Center for Hospitality and Culinary Arts – Internal OJT, 05/2019, 07/2019, Illumine Fine Dining Restaurant and Banquet Operations, Assigned as Maitre D' Hotel.
- Values Formation and Leadership Training, Sierra Madre, Tanay, Rizal, 05/18/2016
References
- Engr. James Lenard Astrologo, Electronics Engineer – Universal Robina Corporation, 09269456326
- Andre Macabeo, Team Leader – Accenture, 09086225566
- Marisoc Rebodos, Team Leader - Accenture, 09215804164
Timeline
Senior Collections Account Representative
Wells Fargo
06.2024 - Current
Billing and Collections Specialist
Accenture
11.2020 - 06.2024
Virtual Assistant
HC Development
07.2020 - 09.2020
Barista
Starbucks
11.2019 - 01.2020
Room Service Server
Marco Polo Ortigas Manila
09.2019 - 03.2020
IT Specialist
A1 Prime Development Center for Security and Safety
02.2016 - 06.2016
Freelance Food and Beverage Attendant
5-star Hotels
01.2016 - 06.2023
Fraud Specialist
TaskUs
01.2016 - 05.2019
Service Crew Member
Greenwich Pizza Parlor
05.2011 - 08.2011
High School Diploma -
Our Lady of Perpetual Succor College – Marikina
Technical Course - Food And Beverage Services
Magsaysay Center For Hospitality And Culinary Arts – Manila
Bachelor Of Science - Information Technology
International Electronics And Technical Institute
Bachelor Of Science - Electrical, Electronics And Communications Engineering
University of The East
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