Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic
Ian Dave Delapa

Ian Dave Delapa

Service Engineer

Summary

Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over Number years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition. Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over Number years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in Software administration and troubleshooting and system information analysis. Technically savvy Service Engineer experienced in testing, integration and installation of Type equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction. Hardworking Job Title bringing Number+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile Job Title skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Helpful professional commended as valuable team player with expertise in Area of expertise and Area of expertise. Ready to bring Number years of relevant work experience to new position in Type industry in Location or surrounding area. Reliable Installer with Number years of experience in Industry roles. Lifts up to Number pounds safely and effectively and follows directions to complete tasks accurately. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Service Engineer

MDS CALL SOLUTIONS INC.
Makati, NCR
01.2022 - Current
  • Installed, configured and tested equipment on specialized platforms.
  • Educated prospects on product implementation and usage and answered technical and security questions.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Analyzed and evaluated performance and optimized efficiency.
  • Tested customer samples, designed testing concept and presented solutions to Type personnel.
  • Escalated and re-produced problem to internal development sources to reach solution.
  • Developed, designed, deployed and integrated Type systems and networks.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Created relationships with key decision-makers and served as external technical spokesperson.
  • Performed periodic testing of all networks and systems.
  • Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
  • Participated in client consultations and product capability demonstrations to support sales efforts.
  • Provided customer feedback to team to facilitate project road map and relationship planning.
  • Tested and checked performance of hardware and software programs.
  • Assisted Type team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
  • Developed preventive maintenance schedules to minimize downtime and optimize performance.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Documented maintenance activities and confirmed compliance with relevant regulations.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Investigated and corrected mechanical problems with machinery.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Organized and directed maintenance shutdowns and startups.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Trained and supervised staff on equipment maintenance and safety procedures.

Messenger/Supervisor

Constant Packaging Corp
Quezon City, Metro Manila
02.2019 - 01.2022
  • Provided shipping documentation and relayed information to recipients.
  • Documented details about delivery times, problems and special circumstances.
  • Delivered and collected Type packages on tight schedule.
  • Collected payments, signatures and new deliveries.
  • Loaded vehicle carefully, applying knowledge of safety, security and hazardous materials handling.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Verified package information to check for accuracy and completeness.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers to confirm delivery details and locations.
  • Logged delivery information in tracking systems to enable real-time delivery status.

Production Helper

Schatzilline Manpower Services Inc.
Pasig City, Metro Manila
02.2016 - 07.2019
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Participated in regular meetings with team members to discuss production updates.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Troubleshot production issues and provided timely solutions.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Adjusted machines to increase productivity for runs.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Inspected and adjusted work performed to meet expectations.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Moved items from station to station using conveyors, hoists and material handling equipment.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Unloaded finished products from machines and loaded onto carts or conveyor.
  • Set up and broke down production equipment based on job specifications.
  • Operated wide range of industrial machinery to aid in production processes.
  • Packaged finished goods for shipment and loaded onto waiting trucks.
  • Read and understood production documents to produce quality products.
  • Worked correctly and safely with range of different materials and components.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Assisted production team by restocking supplies, cleaning areas and maintaining machinery.
  • Moved materials and products to established locations using forklifts.
  • Maintained and organized material and product inventory.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Placed raw materials into manufacturing machines to aid in assembly process.
  • Moved assembled components or finished parts to storage for future processing or shipment.
  • Used different machines and tools based on individual job requirements.
  • Measured, weighed and examined products to check conformance with specifications.
  • Followed strict quality control processes and procedures to meet high standards.
  • Performed quality checks on products at end of assembly.

Inventory Specialist

Banbros Commercial Inc.,
Makati, Metro Manila
06.2012 - 03.2014
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Developed materials to educate staff on proper inventory management techniques.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Checked product levels and recommended new purchases.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Recorded daily activities for inventory control.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Picked and packed order items.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Transported merchandise pallets to move in warehouse.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pre-assembled containers to be easily selected by packing associates.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Kept work areas neat, clean and free from debris.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Planned and scheduled projects and directly performed installations.
  • Received new stock and input values into computer system.
  • Supervised and trained new staff in performing census.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Stocked designated items on shelves, end caps and displays.

I.T Service Engineer

Hannah I.T Services Inc.
Makati, Metro Manila
03.2009 - 08.2011
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.

Education

B.S Computer Engineering - Hardware And Software, Political Science, Law.

AMA Computer College
Sta. Mesa Manila
06.2010 - 03.2011

Associate In Electronics Engineering Technology - Digital Electronics, Networking, Structure Cabling

AMA Computer Learning Center
Taytay, Rizal
06.2005 - 03.2008

Skills

Drive applications

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Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.

Software

Java script, Visual basic, Turbo C, C

Certification

CCNA - Cisco Certified Network Associate

Interests

Computer Network Engineer

Timeline

Service Engineer

MDS CALL SOLUTIONS INC.
01.2022 - Current

Messenger/Supervisor

Constant Packaging Corp
02.2019 - 01.2022

Production Helper

Schatzilline Manpower Services Inc.
02.2016 - 07.2019

Inventory Specialist

Banbros Commercial Inc.,
06.2012 - 03.2014

B.S Computer Engineering - Hardware And Software, Political Science, Law.

AMA Computer College
06.2010 - 03.2011

I.T Service Engineer

Hannah I.T Services Inc.
03.2009 - 08.2011

Associate In Electronics Engineering Technology - Digital Electronics, Networking, Structure Cabling

AMA Computer Learning Center
06.2005 - 03.2008

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Ian Dave DelapaService Engineer