IAN CRIS GEMPEROSO
BALANGA, BATAAN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2025
2025
years of professional experience
Work History
Quality Assurance Specialist
Strikingly Inc.
08.2021 - Current
- Developed and maintained quality assurance protocols, processes and procedures.
- Provided feedback on product design changes based on testing results.
- Assisted in developing training materials related to quality assurance topics.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Customer Service Representative
Genpact Philippines
Balanga, Bataan
03.2019 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Telephilippines Inc.
Masinag, Rizal
01.2015 - 12.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Transcom Worldwide (Philippines) Inc.
Iloilo City
06.2013 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Sitel Philippines
Balanga, Bataan
Education
High School Diploma -
Colegio De San Jose
Iloilo City, Philippines03-2002
Bachelor of Science - Civil Engineering
Central Philippine University
Bachelor of Science - Information Technology
Central Philippine University
Iloilo City, PhilippinesSkills
- Documentation And Reporting
- Data Analysis
- Detail Oriented
- Performance monitoring
- Test Automation
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Research
- Call Center Operations
- Positive and professional
- Follow-up skills
Timeline
Quality Assurance Specialist
Strikingly Inc.
08.2021 - Current
Customer Service Representative
Genpact Philippines
03.2019 - 04.2020
Customer Service Representative
Telephilippines Inc.
01.2015 - 12.2015
Customer Service Representative
Transcom Worldwide (Philippines) Inc.
06.2013 - 01.2014
Customer Service Representative
Sitel Philippines
High School Diploma -
Colegio De San Jose
Bachelor of Science - Civil Engineering
Central Philippine University
Bachelor of Science - Information Technology
Central Philippine University
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