Ian Rey Balanag Yongque
Pavia
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
Work History
Sales Manager
Georgia by Vista Estates
1 2021 - Current
- Successfully meets monthly quotas and consistently contributes to high-level sales performance
- Conducts training sessions for new sales agents, supporting their growth and knowledge in sales techniques
- Continuously recruits and mentors aspiring agents
- Recognized as Top Sales Contributor for 2021 and 2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Country Coordinator
Credence Holding Corporation
05.2019 - Current
- Facilitate documentation processes as required by investors, ensuring timely and accurate handling of all relevant paperwork
- Coordinate with various local government units (LGUs) and key stakeholders to align projects with investor plans and regulatory requirements
- Present project proposals to current and prospective investors to encourage further investment and expansion opportunities
- Collaborated closely with international teams to share best practices and learnings from country-specific experiences, fostering continuous improvement in global operations.
- Ensured compliance with all relevant regulations and guidelines by developing robust internal policies and monitoring systems.
Sales Director
Profriends, Inc.
05.2016 - 06.2019
- Led a team in consistently meeting monthly sales quotas
- Provided training for aspiring agents and actively recruited new talent
- Hired, trained and built high-performing team of sales representatives.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization's goals.
- Top 1 Sales Director (Division Level) for three consecutive years
- Rookie of the Semester in 2016
- Top 2 Sales Director (Group Level) in 2019
Marketer (Iloilo Area)
Villar Group of Companies
03.2015 - 03.2016
- Processed reports related to agricultural issues for the Office of Senator Villar
- Assisted with planning and logistics for Senator Villar's visits to Iloilo, including budget management and site inspections
Customer Service Representative (T-Mobile USA)
Transcom Worldwide Inc.
01.2013 - 08.2014
- Assisted customer inquiries and provided troubleshooting support for Apple devices
- Maintained high standards of quality assurance in customer interactions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Advanced Customer Service Representative
SpiGlobal Inc. (DISH Network)
03.2011 - 08.2012
- Managed inbound calls regarding credit applications and technical issues, maintaining up-to-date product knowledge
- Ensured compliance with customer verification procedures to reduce fraud risk
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Boosted sales revenue by upselling products and services based on customers'' needs and preferences.
Customer Service Representative (T-Mobile, UK)
TeleTech Customer Care Management Philippines, Inc.
01.2010 - 09.2010
- Addressed inquiries related to credit applications and services, utilizing selling techniques to promote products
- Demonstrated proficiency in overcoming objections and compliance with verification procedures
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
ePLDTVentus (SMART Telecommunications Company)
08.2008 - 10.2009
- Managed inbound calls to resolve customer inquiries and complaints regarding SMART Communications services
- Created and forwarded reports for technical and billing concerns outside service level agreements
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
University of San Agustin
Gen. Luna Street, Iloilo City03-2006
Skills
Sales planning
References
- Ms. Cherry Sampani, Asia Plus Corporation, Group Head, 09998873228
- Mr. Saju Vincent, Credence Holding Corporation, CEO, 09661934888
Personal Information
- Age: 39
- Date of Birth: 10/18/85
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
Country Coordinator
Credence Holding Corporation
05.2019 - Current
Sales Director
Profriends, Inc.
05.2016 - 06.2019
Marketer (Iloilo Area)
Villar Group of Companies
03.2015 - 03.2016
Customer Service Representative (T-Mobile USA)
Transcom Worldwide Inc.
01.2013 - 08.2014
Advanced Customer Service Representative
SpiGlobal Inc. (DISH Network)
03.2011 - 08.2012
Customer Service Representative (T-Mobile, UK)
TeleTech Customer Care Management Philippines, Inc.
01.2010 - 09.2010
Customer Service Representative
ePLDTVentus (SMART Telecommunications Company)
08.2008 - 10.2009
Sales Manager
Georgia by Vista Estates
1 2021 - Current
Bachelor of Science - Nursing
University of San Agustin
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