Ian Jester M. Martinez
San Pedro
Summary
Organized and motivated employee able to apply time management and organizational skills in various environments. Seeking to join auditors team to help ensure that everything is on it's proper place.
Overview
11
11
years of professional experience
Work History
Customer Advisor 2
Concentrix
03.2014 - 01.2025
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
SME
Concentrix
01.2019 - 01.2020
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
College - BS Electronics Engineering
University of Perpetual Help System Dalta
Las Pinas City01.2012
High School -
Las pinas north national high school
Las Pinas City01.2007
Elementary -
St. Andrew’s School
Paranaque01.2003
Skills
- Adept at Verbal and Nonverbal Communication
- Experienced with Web Browsers and HTML
- Technical Issue Resolution
- Effective Leadership Abilities
- Proficient in Self-Management and Teamwork
References
Joanne, Castro, 09678162344
Melinda M. De Jesus 09190815183
Grace De Guzman 09209568414
Accomplishments
Top Performer 2015-2024
Timeline
SME
Concentrix
01.2019 - 01.2020
Customer Advisor 2
Concentrix
03.2014 - 01.2025
College - BS Electronics Engineering
University of Perpetual Help System Dalta
High School -
Las pinas north national high school
Elementary -
St. Andrew’s School
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