IAN ESTEPA
BLOCK 7, LOT 7, CRC HOMES, PLATERO, BINAN CITY, LAGUNA
Summary
Dynamic and dependable professional with a strong background in customer service at Jollibee Robinsons Galleria South. Proven problem-solver with exceptional active listening skills, fostering positive relationships and enhancing team performance. Committed to continual improvement and delivering superior service, ensuring an optimized customer experience.
Overview
16
16
years of professional experience
Work History
OIC / ARM 1
JOLLIBEE ROBINSONS GALLERIA SOUTH
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ARM 1 TRAINEE
JOLLIBEE BINAN HIGHWAY
01.2023 - 07.2024
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interacted with customers under supervision to support operational objectives.
ARM 1 TRAINEE
JOLLIBEE CENTRAL MALL BINAN
01.2022 - 12.2022
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
ARM 1 TRAINEE
JOLLIBEE BINAN HIGHWAY
01.2021 - 12.2021
- Conducted regular reviews of operations and identified areas for improvement.
- Interacted with customers under supervision to support operational objectives.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
ARM 2
JOLLIBEE BINAN BAYAN
01.2009 - 12.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Fine Arts - Advertising
FAR EASTERN UNIVERSITY
SAMPALOC, MANILA05-1997
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Dependable and responsible
- Active listening
- Problem resolution
Timeline
OIC / ARM 1
JOLLIBEE ROBINSONS GALLERIA SOUTH
07.2024 - Current
ARM 1 TRAINEE
JOLLIBEE BINAN HIGHWAY
01.2023 - 07.2024
ARM 1 TRAINEE
JOLLIBEE CENTRAL MALL BINAN
01.2022 - 12.2022
ARM 1 TRAINEE
JOLLIBEE BINAN HIGHWAY
01.2021 - 12.2021
ARM 2
JOLLIBEE BINAN BAYAN
01.2009 - 12.2020
Bachelor of Fine Arts - Advertising
FAR EASTERN UNIVERSITY