Hya Therese De Castro
TAGUIG CITY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager - Intermediate Infrastructure Analyst
Citi
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Assistant Manager Infrastructure Analyst Mainframe
Citi
12.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Infrastructure Analyst (Business Applications)
Citi
06.2018 - 12.2020
- Collaborated with cross-functional teams to design, develop, and implement scalable infrastructure solutions.
- Contributed to the development of IT policies and procedures that promoted standardization across the organization''s infrastructure landscape.
- Reduced downtime by proactively monitoring and troubleshooting network issues.
- Administered cloud-based infrastructure deployments for increased scalability and flexibility.
Education
Bachelor of Science - Information Systems
De La Salle College of Saint Benilde
01-2018
Skills
- Project Management
- Key performance indicators
- Process Improvement
- Risk and Control
Timeline
Manager - Intermediate Infrastructure Analyst
Citi
09.2022 - Current
Assistant Manager Infrastructure Analyst Mainframe
Citi
12.2020 - 09.2022
Infrastructure Analyst (Business Applications)
Citi
06.2018 - 12.2020
Bachelor of Science - Information Systems
De La Salle College of Saint Benilde
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