HYACINTHIRIES G. OMBELERO
Muntinlupa City
Summary
A hardworking, adaptable, and highly motivated Accountancy, Business, and Management (ABM) graduate with a solid background in customer service and transactional efficiency. Aiming to secure a Non-Voice Customer Service Representative (CSR) position at Probe CX, where I can utilize my text-based communication skills, multitasking abilities, and passion for customer care to resolve inquiries efficiently and contribute to the company’s success.
Overview
2
2
years of professional experience
Work History
CASHIER / SERVICE CREW
Chingu Korean Samgyupsal / Xamara Beach Bar
03.2022 - 05.2024
- Delivered high-quality customer service by accurately processing customer requests, resulting in a consistent positive customer experience.
- Handled transaction documentation, order verification, and data checking using digital POS systems with 100% accuracy.
- Resolved customer billing concerns and day-to-day transaction inquiries calmly and professionally.
- Coordinated closely with team members to manage peak hours and hit daily operational goals.
Education
High School Graduate - ABM Strand
City Global High School
Laguna05-2021
Skills
Customer Service Excellence: Proven ability to assist customers politely, resolve complaints, and maintain a high satisfaction rating
Written Communication: Capable of composing clear, accurate, and professional text responses with proper English grammar and punctuation
Computer Literacy & Multitasking: Proficient in navigating computer applications, data entry, and managing multiple screens simultaneously
Fast-Paced Problem Solving: Skilled in addressing customer issues calmly and accurately under high-pressure environments
Time Management & Teamwork: Strong collaboration skills to meet daily operational targets, response times, and Key Performance Indicators (KPIs)
Timeline
CASHIER / SERVICE CREW
Chingu Korean Samgyupsal / Xamara Beach Bar
03.2022 - 05.2024
High School Graduate - ABM Strand
City Global High School