Summary
Overview
Work History
Education
Skills
Timeline
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Airene Plazo

Airene Plazo

Quezon City

Summary

Experienced professional with a proven track record in customer service and content moderation. Strong communication skills, problem-solving abilities, and a commitment to excellence. Thrives in dynamic and growth-focused environments, eager to leverage expertise for the benefit of the organization.

Overview

6
6
years of professional experience

Work History

Content Moderator

TaskUs
03.2025 - Current
  • Monitor and review user-generated content to ensure compliance with platform policies.
  • Flag inappropriate or harmful materials while maintaining platform integrity.
  • Collaborate with teams to ensure prompt handling of sensitive content.

Customer Service Representative

Afni Inc.
03.2022 - 01.2024
  • Handled account inquiries for both postpaid and prepaid personal customers.
  • Assisted clients with account changes and billing concerns.
  • Performed basic troubleshooting for mobile devices and services.

Customer Service Representative (Voice & Email Support)

Startek
11.2019 - 01.2022
  • Supported both individual and business accounts through voice and email channels.
  • Managed line and device activations.
  • Generated reports on plan analysis and data usage for clients.

Education

BS - Information Technology

Mary the Queen College
05.2019

BS - Computer Science

Asian Institute of Computer Studies
01.2016

Skills

  • Strong communication and interpersonal skills
  • Content moderation and attention to detail
  • Basic technical troubleshooting
  • Customer account management
  • Adaptable and dependable team player

Timeline

Content Moderator

TaskUs
03.2025 - Current

Customer Service Representative

Afni Inc.
03.2022 - 01.2024

Customer Service Representative (Voice & Email Support)

Startek
11.2019 - 01.2022

BS - Computer Science

Asian Institute of Computer Studies

BS - Information Technology

Mary the Queen College

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Airene Plazo