Dynamic HR professional with a proven track record, enhancing employee relations and streamlining recruitment processes. Skilled in performance management and adept at utilizing advanced HR software solutions. Known for fostering a positive work environment through effective communication and problem-solving abilities, ensuring organizational growth and employee satisfaction.
· Streamlined HR operations by automating manual tasks and introducing user-friendly software solutions.
· Worked on special HR projects to promote and enhance services offered.
· Streamlined HR operations for increased efficiency, utilizing advanced HR software solutions.
· Supported HR teams in tracking employee vacation time.
· Streamlined HR operations for increased efficiency by automating processes and implementing technology solutions.
· Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.
· Provided personalized assistance to customers, developing rapport and fostering long-term relationships.
· Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times.
· Contributed to a positive work environment, collaborating with team members on various projects and initiatives for better overall performance.
· Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
· Facilitated open communication channels between employees and management, promoting a positive work environment.
· Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
· Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
· Successfully mediated workplace disputes; preserving strong working relationships among team members.
· Supported organizational growth by actively participating in the recruitment and selection of top talent.
· Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
· Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
· Reviewed and screened applicant resumes to identify qualified candidates.
· Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
· Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
Human Resources Support: Onboarding, employee relations, benefits administration, performance management, recruitment coordination
Customer Support & Email Management:Professional email communication, customer issue resolution, troubleshooting, response time optimization, CRM management
Virtual Assistance: Calendar management, travel coordination, document preparation, data entry, client liaison
Project Management & Organization: Task prioritization, project tracking, deadline adherence, task automation using tools like Asana
Communication & Client Relations: Providing timely and clear responses to clients, building rapport, managing client expectations
Time Management & Productivity Tools:Expertise in time-tracking tools like Teamwork and Clockify to optimize personal and team productivity
Technology & Tools: Proficient in MS Office Suite, Google Workspace (Docs, Sheets, Drive), Slack, Zoom, Calendly, and HubSpot
Problem-Solving & Analytical Thinking: Strong ability to identify issues and resolve them efficiently, ensuring smooth operations