Summary
Overview
Work History
Education
Skills
Timeline
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Marie Christine Sayson

Naga, Province of Cebu

Summary

Dynamic HR professional with a proven track record, enhancing employee relations and streamlining recruitment processes. Skilled in performance management and adept at utilizing advanced HR software solutions. Known for fostering a positive work environment through effective communication and problem-solving abilities, ensuring organizational growth and employee satisfaction.

Overview

10
10
years of professional experience

Work History

HR

Digital Marketing
12.2021 - Current

· Streamlined HR operations by automating manual tasks and introducing user-friendly software solutions.

· Worked on special HR projects to promote and enhance services offered.

· Streamlined HR operations for increased efficiency, utilizing advanced HR software solutions.

· Supported HR teams in tracking employee vacation time.

· Streamlined HR operations for increased efficiency by automating processes and implementing technology solutions.

Customer Service Email Specialist

Ammerer Commerce
10.2023 - 12.2024

· Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.

· Provided personalized assistance to customers, developing rapport and fostering long-term relationships.

· Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times.

· Contributed to a positive work environment, collaborating with team members on various projects and initiatives for better overall performance.

· Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.

HR Supervisor

Telephilippines, Inc.
09.2016 - 11.2021

· Facilitated open communication channels between employees and management, promoting a positive work environment.

· Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.

· Provided ongoing training opportunities for staff members, fostering professional development and career advancement.

· Successfully mediated workplace disputes; preserving strong working relationships among team members.

· Supported organizational growth by actively participating in the recruitment and selection of top talent.

HR Generalist

Suzuki Autoworld
05.2015 - 09.2016

· Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.

· Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.

· Reviewed and screened applicant resumes to identify qualified candidates.

· Conducted thorough job analyses to create accurate job descriptions for various roles within organization.

· Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.

Education

Bachelor of Arts - Political Science

University of San Jose Recoletos
Cebu City, Province Of Cebu, Philippines
03-2012

Skills

    Human Resources Support: Onboarding, employee relations, benefits administration, performance management, recruitment coordination

    Customer Support & Email Management:Professional email communication, customer issue resolution, troubleshooting, response time optimization, CRM management

    Virtual Assistance: Calendar management, travel coordination, document preparation, data entry, client liaison

    Project Management & Organization: Task prioritization, project tracking, deadline adherence, task automation using tools like Asana

    Communication & Client Relations: Providing timely and clear responses to clients, building rapport, managing client expectations

    Time Management & Productivity Tools:Expertise in time-tracking tools like Teamwork and Clockify to optimize personal and team productivity

    Technology & Tools: Proficient in MS Office Suite, Google Workspace (Docs, Sheets, Drive), Slack, Zoom, Calendly, and HubSpot

    Problem-Solving & Analytical Thinking: Strong ability to identify issues and resolve them efficiently, ensuring smooth operations

Timeline

Customer Service Email Specialist

Ammerer Commerce
10.2023 - 12.2024

HR

Digital Marketing
12.2021 - Current

HR Supervisor

Telephilippines, Inc.
09.2016 - 11.2021

HR Generalist

Suzuki Autoworld
05.2015 - 09.2016

Bachelor of Arts - Political Science

University of San Jose Recoletos
Marie Christine Sayson