Hubert King Hebra
Calamba City
Summary
Dynamic Technical Expert with a proven track record at Quicktalk, adept at diagnosing complex hardware and software issues. Skilled in customer support and application support, I excel in critical thinking and problem-solving, ensuring exceptional service delivery and client satisfaction. Committed to fostering positive relationships and enhancing team performance through effective training and coaching.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Technical Expert
Quicktalk
09.2024 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Expert
Asurion
04.2024 - 07.2024
- Assist in customers' queries regarding their service
- Selling products to customers
Administrative Assistant
DPWH Region IV-A
01.2023 - 12.2023
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Account Supervisor
Alorica
10.2019 - 04.2022
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Education
High School Diploma -
Assumption Academy of Compostela
Compostela04-2010
Skills
- Customer support
- Application support
- Desktop support
- Service desk support
Timeline
Technical Expert
Quicktalk
09.2024 - Current
Technical Expert
Asurion
04.2024 - 07.2024
Administrative Assistant
DPWH Region IV-A
01.2023 - 12.2023
Account Supervisor
Alorica
10.2019 - 04.2022
High School Diploma -
Assumption Academy of Compostela
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