HONIE LYN DERLA

Taytay, Province Of Rizal,RIZ

Summary

Travel industry expert with years’ experience in travel agencies and airline ticketing. Skilled in managing reservations, resolving customer issues, and optimizing travel plans. Dedicated to growth, learning new skills, and helping teams succeed.

Overview

years of professional experience

Work History

Travel Consultant

WNS Global Services

11.2015 - 04.2022

Agent / SME — Expedia US & Chase Travel Accounts
Respond promptly to calls, emails, and chats from clients seeking new travel plans or improvements to existing itineraries, delivering timely and high‑quality customer service.
Manage reservations, modifications, and related ticketing issues, ensuring accuracy and client satisfaction through strong attention to detail.

Corporate Travel Consultant

Casto Travel Philippines

05.2022 - Current

Ensure all tasks are completed on time by coordinating with team members, tracking progress, and maintaining workflow.
Respond to phone calls, emails, and chats from clients; handle inquiries and request changes to itineraries with attentive customer service.
Book and amend flights, hotels, and car rentals via Sabre Red.
Manage business travel arrangements with a focus on cost efficiency, smooth logistics, and high client satisfaction.

Education

Bachelor of Science - International Hospitality Management

Siena College of Taytay

03-2014

Skills

Navigating Global Distribution System (Sabre, Amadeus)
MS Excel and Word
Interpersonal Skills

Customer Service
Effective Communication
Critical Thinking

Seminars and Trainings:

• Seafarer Basic Training, Magsaysay Training Center

• Career Development Seminar, St. Jacques Hotel

• NCII Food and Beverage Tesda exam Passer

• Training on the basics of food and beverage service in food establishments such as restaurants and hotel, Sea -Princess Unlimited Training Center

• Hotel Familiarization, Boracay Tropics Resort Hotel

• Food and Hygiene Sanitation and Kitchen Seminar

• Hotel Profile and Familiarization Tour, Stotsenberg Hotel

• Butchery Seminar, St. Jacques Hotel

• Advance Communication in English Training, St. Jacques Hotel

• Current Trends and issues in the Tourism Industry, Lohas Hotel

• The Art of Chocolate, St. Jacques Hotel • Tour Guiding Techniques, St. Jacques Hotel

Timeline