HONIE LYN DERLA
Taytay, Province Of Rizal,RIZ
Summary
Travel industry expert with years’ experience in travel agencies and airline ticketing. Skilled in managing reservations, resolving customer issues, and optimizing travel plans. Dedicated to growth, learning new skills, and helping teams succeed.
Overview
10
10
years of professional experience
Work History
Travel Consultant
WNS Global Services
11.2015 - 04.2022
- Agent / SME — Expedia US & Chase Travel Accounts
- Respond promptly to calls, emails, and chats from clients seeking new travel plans or improvements to existing itineraries, delivering timely and high‑quality customer service.
- Manage reservations, modifications, and related ticketing issues, ensuring accuracy and client satisfaction through strong attention to detail.
Corporate Travel Consultant
Casto Travel Philippines
05.2022 - Current
- Ensure all tasks are completed on time by coordinating with team members, tracking progress, and maintaining workflow.
- Respond to phone calls, emails, and chats from clients; handle inquiries and request changes to itineraries with attentive customer service.
- Book and amend flights, hotels, and car rentals via Sabre Red.
- Manage business travel arrangements with a focus on cost efficiency, smooth logistics, and high client satisfaction.
Education
Bachelor of Science - International Hospitality Management
Siena College of Taytay
03-2014
Skills
- Navigating Global Distribution System (Sabre, Amadeus)
- MS Excel and Word
- Interpersonal Skills
- Customer Service
- Effective Communication
- Critical Thinking
Seminars and Trainings:
• Seafarer Basic Training, Magsaysay Training Center
• Career Development Seminar, St. Jacques Hotel
• NCII Food and Beverage Tesda exam Passer
• Training on the basics of food and beverage service in food establishments such as restaurants and hotel, Sea -Princess Unlimited Training Center
• Hotel Familiarization, Boracay Tropics Resort Hotel
• Food and Hygiene Sanitation and Kitchen Seminar
• Hotel Profile and Familiarization Tour, Stotsenberg Hotel
• Butchery Seminar, St. Jacques Hotel
• Advance Communication in English Training, St. Jacques Hotel
• Current Trends and issues in the Tourism Industry, Lohas Hotel
• The Art of Chocolate, St. Jacques Hotel • Tour Guiding Techniques, St. Jacques Hotel
Timeline
Corporate Travel Consultant
Casto Travel Philippines
05.2022 - Current
Travel Consultant
WNS Global Services
11.2015 - 04.2022
Bachelor of Science - International Hospitality Management
Siena College of Taytay