HONEYLLY BABE RUTH SIBUG-PASCUAL
DOHA,QATAR
Summary
Dedicated professional with 12 years of experience in creative problem-solving and achieving win-win outcomes through tact and diplomacy. Proven ability to excel in competitive, fast-paced environments while fostering teamwork. Expertise in managing direct customer inquiries and implementing customer service policies alongside financial responsibilities.
Overview
13
13
years of professional experience
Work History
Customer Services Agent
Qatar Airways Ground Services - Network Disruption
Doha, Qatar
07.2024 - Current
- Attained five-star service ratings at Qatar Airways in Hamad International Airport through exceptional service delivery.
Elevated passenger satisfaction by streamlining operations at transfer desk.
Minimised travel delays through effective management of re-accommodation and logistical support during transportation schedule failures.
Customer Service Agent
FOUNDEVER
Pasig City, Philippines
10.2023 - 06.2024
- Resolved user inquiries on shop troubleshooting issues, ensuring high satisfaction.
Enhanced user experience by providing timely support on account content and platform policies.
Optimised communication channels through email and chat to address and resolve problems swiftly.
HR Talent and Culture Coordinator
GLOBAL SPORTS EVENT QATAR 2022
Doha, Qatar
04.2022 - 01.2023
- Oversaw employee lifecycle management by integrating traditional HR functions with engagement and talent development strategies.
Directed end-to-end onboarding and accommodation processes, ensuring compliance with organisational standards.
Cultivated a positive workplace culture that significantly boosted staff engagement throughout the FIFA World Cup 2022 project.
Tour Guide
EXPO 2020
Dubai, UAE
09.2021 - 03.2022
- Guided diverse student groups through comprehensive tours, highlighting key aspects of the event while fostering appreciation for its historical significance in the Middle East.
Customer Service Professional
DUBAI AIRPORTS
Dubai, UAE
01.2019 - 04.2020
- Main task is to assist passengers in any way required to assist them on their journey as well as coordination with service partners to deliver the daily operating plan to efficiently process passengers through the required processes.
Executive Secretary
ST. LUKE'S MEDICAL CENTER
Taguig City, Philippines
08.2016 - 01.2019
- Oversaw logistics and communication for vice president of ancillary services, utilising project management tools.
Administrative Assistant / Receptionist
ST. LUKE'S MEDICAL CENTER DEPARTMENT OF RADIATION ONCOLOGY
Taguig City, Philippines
06.2013 - 07.2016
- Facilitated communication by answering a multi-line phone system, ensuring timely delivery of messages to staff and scheduled appointment arrivals.
Education
Bachelor of Science - Information Management
PHILIPPINE STATE COLLEGE OF AERONAUTICS
Pasay City, Philippines2013
Skills
- Problem Solving
- Computer Literate
- Leadership
- Complaint handling
- Written and verbal communication skills
- Team player
- Cash handling experience
- Multi-tasking
- Relationship Management
- Highly efficient
- Customer complaint management
- Strong customer service orientation
- Excellent communication
- Conflict resolution
- Special needs passenger assistance
- Airline self-service check-in assistance
- Sales negotiating
- Exceptional communicator
Languages
Tagalog
First Language
English
Proficient
C2
Hobbies and Interests
- Trekking
- Nature Wonderer
- Home Workout
Timeline
Customer Services Agent
Qatar Airways Ground Services - Network Disruption
07.2024 - Current
Customer Service Agent
FOUNDEVER
10.2023 - 06.2024
HR Talent and Culture Coordinator
GLOBAL SPORTS EVENT QATAR 2022
04.2022 - 01.2023
Tour Guide
EXPO 2020
09.2021 - 03.2022
Customer Service Professional
DUBAI AIRPORTS
01.2019 - 04.2020
Executive Secretary
ST. LUKE'S MEDICAL CENTER
08.2016 - 01.2019
Administrative Assistant / Receptionist
ST. LUKE'S MEDICAL CENTER DEPARTMENT OF RADIATION ONCOLOGY
06.2013 - 07.2016
Bachelor of Science - Information Management
PHILIPPINE STATE COLLEGE OF AERONAUTICS