Honey Lee Uy
Davao City, Province Of Davao Del Sur
Summary
Dynamic customer service professional with proven expertise at Alorica Davao, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and data entry, I excel in high-pressure environments, delivering prompt service and fostering team collaboration to achieve best practices in customer care.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica Davao
07.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
Receptionist/Cashier/Waitress Trainer
Pinnacle Hotel and Suites
11.2013 - 04.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Housekeeper
Pearl South Padre Beachfront Resort Hotel
03.2013 - 06.2013
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Trainee/OJT
Crown Regency Hotels and Resorts Cebu
04.2012 - 05.2012
Education
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's College of Davao
Davao City, Province Of Davao Del Sur, Philippines04-2013
High School Diploma -
Notre Dame of Tulunan
Tulunan North Cotabato03-2010
No Degree - Elementary
Tulunan Central Elementary School
Tulunan North Cotabato03-2006
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Team collaboration
- Computer proficiency
- Call center experience
- Decision-making
- Technical support
Timeline
Customer Service Representative
Alorica Davao
07.2016 - 01.2019
Receptionist/Cashier/Waitress Trainer
Pinnacle Hotel and Suites
11.2013 - 04.2014
Housekeeper
Pearl South Padre Beachfront Resort Hotel
03.2013 - 06.2013
Trainee/OJT
Crown Regency Hotels and Resorts Cebu
04.2012 - 05.2012
Bachelor of Science - Hotel And Restaurant Management
Philippine Women's College of Davao
High School Diploma -
Notre Dame of Tulunan
No Degree - Elementary
Tulunan Central Elementary School