Summary
Overview
Work History
Education
Skills
Timeline
Generic
Honey Joy Guma

Honey Joy Guma

Davao City

Summary

Professional with experience in customer service and support roles, adept at resolving complex issues through collaboration with various departments. Demonstrated ability to maintain detailed records of customer interactions, ensuring accurate information is available for future reference. Skills in data entry and effective communication contribute to a strong foundation for a Virtual Assistant role, facilitating efficient operations and enhanced customer satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Telephilippines, Inc
Davao City
09.2019 - 05.2025
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Service Crew Member

Red Canyon Grill
Davao City
06.2017 - 02.2019
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.
  • Stocked condiments, napkins, utensils, and other necessary items for the dining area.
  • Provided support to other staff members during busy hours when needed.

Office Administrative Assistant

Divine Grace Bakeshop
Davao City
01.2016 - 03.2017
  • Set up new hire paperwork according to company standards.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.

Cashier

Lemon Drop Bakeshop
Davao City
09.2014 - 09.2015
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.

Pump Attendant

Tigatto Petron Gas Palace
Davao City
10.2011 - 09.2014
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained accurate records of fuel inventory levels, pump usage, and sales reports.
  • Responded to emergency situations such as spills or fires on a timely basis.

Education

High School Diploma -

Alternative Learning System (ALS)
Tibungco, Davao City
05-2010

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Product knowledge
  • Team collaboration
  • Active listening
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management

Timeline

Customer Service Representative

Telephilippines, Inc
09.2019 - 05.2025

Service Crew Member

Red Canyon Grill
06.2017 - 02.2019

Office Administrative Assistant

Divine Grace Bakeshop
01.2016 - 03.2017

Cashier

Lemon Drop Bakeshop
09.2014 - 09.2015

Pump Attendant

Tigatto Petron Gas Palace
10.2011 - 09.2014

High School Diploma -

Alternative Learning System (ALS)
Honey Joy Guma