HONELYN E. FABRICANTE
Ocampo
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
07.2023 - Current
- Managed inbound and outbound calls, addressing billing, service, and technical inquiries.
- Handled customer complaints and provided timely solutions to ensure customer satisfaction.
- Maintained knowledge of company products and services, helping customers make informed decisions.
Cashier
LCC Department Store
04.2019 - 06.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Bachelor of Science - Information Technology
Partido State University
Goa, Province Of Camarines Sur, Philippines06-2023
Junior and Senior High School -
Hanawan National High School
Hanawan, Camarines Sur04-2019
Skills
- Approach problems with fresh perspectives and innovative solutions
- Ability to adjust to new situations and challenges in a flexible manner
- Building a strong professional network and engaging with key industry contacts
- Skilled at building and maintaining positive relationships to support collaboration and success
Certification
- Administrative Intern, E-Mall Administrative Office | December 2018
- Office Staff Intern, Cooperative Development Authority | May 2023
Personal Information
- Age: 22
- Citizenship: Filipino
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative
Concentrix
07.2023 - Current
Cashier
LCC Department Store
04.2019 - 06.2019
Bachelor of Science - Information Technology
Partido State University
Junior and Senior High School -
Hanawan National High School
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