HOMER LOPEZ
Caloocan City, Metro Manila
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering a collaborative work environment. Skilled in resource allocation and performance monitoring.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Operations Supervisor
Sagility Philippines
Manila (Remote)
09.2022 - Current
- Coached agents on quality standards, and compliance expectations to improve performance.
- Led daily operations for customer support teams, ensuring service-level adherence and workflow consistency.
- Coordinated with cross-functional teams to resolve client concerns and service disruptions.
- Coached agents on quality standards, call handling, and compliance expectations to improve performance.
- Facilitated onboarding and knowledge transfer for new hires and promoted best practices.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Healthcare Associate
Hinduja Global Solutions
Quezon City
09.2020 - 01.2022
- Handled inbound calls from healthcare providers to assist with customer and member inquiries.
- Provided support and guidance regarding specific levels of care and services for members enrolled with the insurance company.
- Performed clerical and technical tasks for medical requests, including diagnoses, procedures, dental services, and surgical requests, ensuring accurate processing of information.
- Reviewed and processed requests accurately while ensuring that all required details and supporting information are complete and properly documented.
- Maintain a high level of attention to detail when handling sensitive member and healthcare information.
- Coordinated and communicated with providers to ensure accurate and efficient processing of requests.
Admission Adviser
AMA Online Education
Quezon City
03.2019 - 03.2020
- As an Admissions Adviser, built and maintained strong relationships with students enrolled in online learning programs. Established trust through consistent communication, attentive support, and timely assistance throughout their academic journey.
- Delivered every responsibility with dedication and genuine care, understanding that exceptional service contributes to customer satisfaction and the organization's success.
- Advised prospective students on program options, admission requirements, and enrollment steps.
- Managed student inquiries through phone, email, and chat with accurate, timely responses.
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Quezon City04-2018
Skills
- Staff supervision
- Operational strategy
- Employee development
- Performance monitoring
- Root-cause analysis
- Task assignment
- Operations management
- Team training
- Task assignment
- Operational strategy
- Process optimization
- Process optimization
Certification
Service Excellence Award, August 2025 to Present
Timeline
Operations Supervisor
Sagility Philippines
09.2022 - Current
Healthcare Associate
Hinduja Global Solutions
09.2020 - 01.2022
Admission Adviser
AMA Online Education
03.2019 - 03.2020
Bachelor of Science - Psychology
Our Lady of Fatima University
Certificate of Excellence Award
March 2026, In recognition of winning the BEST AIM THEME for Quarter 1: You belong with the Code, Benefit Level, and Documentation.
BEST TEAM LEADER AWARD
DECEMBER 2025
Event Hosting
Enjoy bringing family and friends together for special events, occasions, and gatherings.
Motor Riding
Motor riding is a hobby that I enjoy because it gives me a sense of freedom, relaxation, and adventure while exploring different places .It is also a good way to relieve stress and spend my free time.