Hannah Eliza Oredina
Customer Service
Bacoor City,CAV
Summary
Experienced with customer service management, focusing on enhancing customer satisfaction and team productivity. Utilizes effective communication and leadership to drive team performance and resolve customer concerns. Track record of fostering positive customer relationships and streamlining service operations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customer Experience Supervisor
Domain
07.2024 - Current
- Coach and mentor the team to enhance their skills and knowledge
- Create, evaluate, monitor, and achieve team KPIs
- Conduct 1-on-1 catch up with the team members and communicate with them via Slack application
- Streamlined processes to reduce wait times for customers, enhancing their overall experience.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
Customer Service Specialist
Realbase Inc.
03.2020 - 01.2023
- Using great attention to detail to quality-check final files and print requirements
- Working with multiple deadlines related to print and marketing products
- Ensuring all designs are up to standard with the client's brand guidelines
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Respond to all System product-related client queries via emails using the Freshdesk system and calls through 3CX application
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Front Desk - Receptionist
Luminisce Skin Clinic
02.2019 - 09.2019
- Greeting clients and attending them to their respective rooms
- Handled customer questions and complaints with professional courtesy
- Organized and managed customer invoices and payments
- Answering inquiries through social media, phone calls, and sms
- Maintained an organized and clean front office area to create aprofessional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Representative - Part Time
Statefields School Inc.
04.2017 - 07.2017
- Greeted customers and assisted them where possible
- Emphasized the specific product features to customers
- Followed up with customers ensuring their satisfaction with their purchases
- Submitted orders for processing
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Education
Bachelor of Arts - International Studies
San Beda College
Alabang, Muntinlupa04.2018
Skills
- Attention to detail
- Multitasking and prioritizing
- Time management
- Excellent communication
- Organizational skills
- Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Supervisor
Domain
07.2024 - Current
Customer Service Specialist
Realbase Inc.
03.2020 - 01.2023
Front Desk - Receptionist
Luminisce Skin Clinic
02.2019 - 09.2019
Sales Representative - Part Time
Statefields School Inc.
04.2017 - 07.2017
Bachelor of Arts - International Studies
San Beda College
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