HOKKHI DAGUPAN
Customer Service Representative / Sales Representative
Dreamland Heights San Pedro, Province Of Laguna
Summary
PROFESSIONAL SUMMARY
I excelled as a Customer Service Representative, leveraging active listening and call management skills to enhance customer satisfaction and retention. My proactive approach and upselling techniques significantly contributed to revenue growth, consistently surpassing performance metrics for quality and speed.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Concentrix
05.2017 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Doing inbound and outbound calls follow up
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Customer Service Representative
Alorica
04.2015 - 05.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
Motortrade
04.2013 - 05.2015
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Inventory of motorcycle
- Sales
Games and Sales Attendant
Enchanted Kingdom Inc
04.2010 - 03.2013
- Participated in inventory management, assisting in restocking merchandise as needed.
- Boosted sales by establishing rapport with customers and identifying their needs.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Business Administration Major Marketing Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
San Pedro, Province Of Laguna, Philippines 04.2001 -
Skills
Customer Service
Account Management
Client Relations
Product Knowledge
Time Management
Sales Upselling
Computer Proficiency
Certification
Certificate of Recognition for being a Top Performer 1st Quarter of 2023
Timeline
Certificate of Recognition for being a Top Performer 1st Quarter of 2024
05-2024
Certificate of Achievement for being Top Leads Referrer
01-2024
Certificate of Recognition for being a Top Performer 4th Quarter 2023
12-2023
Certificate of Recognition for being a Top Performer 1st Quarter of 2023
05-2023
Customer Service Representative
Concentrix
05.2017 - Current
Customer Service Representative
Alorica
04.2015 - 05.2017
Secretary
Motortrade
04.2013 - 05.2015
Games and Sales Attendant
Enchanted Kingdom Inc
04.2010 - 03.2013
Bachelor of Science - Business Administration Major Marketing Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
04.2001 -
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