HOKKHI DAGUPAN
Dreamland Heights San Pedro, Province Of Laguna
Summary
Proven Customer Service Representative at Concentrix, adept in computer proficiency and exceptional time management, significantly enhanced customer loyalty by providing personalized solutions. Demonstrated ability to manage high-stress situations, resolving disputes with empathy and efficiency, leading to increased repeat business. Skilled in sales closing, ensuring customer satisfaction and fostering positive experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
05.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Upselling
Customer Service Representative
Alorica
05.2015 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Secretary
Motortrade Nationwide
04.2013 - 05.2015
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sales
Games and Sales Attendant
Enchanted Kingdom
04.2010 - 04.2013
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Maintained records related to sales, returns, and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
SirangLupa Elementary School
Calamba, Province Of Laguna, PhilippinesSan Pedro Relocation Center National High School
San Pedro, Province Of Laguna, PhilippinesBachelor of Science - Business Administration in Marketing Management
Polytechnic University of The Philippines
San Pedro, Province Of Laguna, Philippines05-2013
Skills
- Customer Service
- Computer Proficiency
- Upselling skill
- Time Management
- Professionalism
Certification
Certificate of Recognition for being a top performer 1st Quarter of 2023
Certificate of Recognition for being a Top Performer 4th quarter of 2023
Certificate of Recognition for being Top Performer 1st quarter of 2024
Certificate of Achievement for being Top Referrer
Timeline
Customer Service Representative
Concentrix
05.2017 - Current
Customer Service Representative
Alorica
05.2015 - 05.2017
Secretary
Motortrade Nationwide
04.2013 - 05.2015
Games and Sales Attendant
Enchanted Kingdom
04.2010 - 04.2013
SirangLupa Elementary School
San Pedro Relocation Center National High School
Bachelor of Science - Business Administration in Marketing Management
Polytechnic University of The Philippines
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