Hiuey-Louis Dela Cruz
Data Analyst
Bamban
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Back Office Supervisor
GWU Marketing Services/Q Analyst Business Corp.
Clarkfield, Pampanga
2 2017 - 11.2024
- Managing and optimizing the performance of the dialer system
- Supervising and coordinating the work of my team assigning task and providing guidance
- Ensuring the proper maintenance and security of data using Hubspot, tableau, Salesforce CRM.
- Developing and maintaining effective communication, with other departments, staff and management
- Provide training and coaching with the team in objective to identify their development needs
- Prioritize and organize daily process
- Reviewing the daily, weekly and monthly process to identify any improvement to optimize the performance
- Reviewing the results and provide reporting in day-to-day basis
- Interpreting data, analyzing results using statistical techniques and providing ongoing reports
- Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Acquiring data from primary or secondary data sources and maintaining databases/data analysis systems
- Communicating and managing payments for our supplier
- Reduced error rates by establishing strict quality control measures for all back office tasks.
- Optimized resource allocation by tracking employee schedules, workload, and availability.
Consultant
Sutherland Global Services, Philippines
Clarkfield, Pampanga
10.2016 - 01.2017
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Billing concern
- Upsell/Resell products/Making an order through the system
- Making sure that we meet client’s expectation
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Recruitment Assistant and Training Coordinator
MAJID AL FUTTAIM RETAIL GROUP CARREFOUR Head Office SAUDI HYPERMARKETS
Riyadh
10.2013 - 09.2016
- Monitor & follow up the training development, ensure it is well plan and implemented
- Participate to the Rec
- & People Development Manager in planning and budgeting all trainings to be conducted for the year
- Collecting all Trainings and enroll automatically in the System
- Provide feedback to External & Internal Trainings & submit the reports to International Head Office
- Develop training aids such as manuals and handbooks
- Support the R & PD Manager in implementing during the MSS, ESS, CMP, PR & PA, Standard Management Audit
- Preparing reports for all events, training and other important events conducted by the company
- Collect and evaluate all the training reports for all KSA stores and create report weekly, monthly and yearly
- In charge in all articles to be submitted in the MOMENTUM News (International Head Office)
- Support the Team in Terms of Training, Recruitment, Development & another related task to be assigned
- Job Description / Duties and Responsibilities (Recruitment Assistant)
- Monitor & Maintain visas
- Maintain Recruitment and Applicant Database
- Send offers and follow up until deployment
- Update Deployment Progress
- Arrange Airport Pick-up and transit Accommodation
- Store Posting for the new joiners
Data Entry
SOURCEHOV Philippines
Clark Angeles City, Pampanga
02.2010 - 10.2013
- Enters and verifies a variety of alphanumeric data in an online processing platform
- Utilizes online or hardcopy instructions for balancing transactions
- Reduced order processing time with meticulous attention to detail and accurate data entry.
- Corrected data entry errors to prevent duplication or data degradation.
Data Entry Operator
Clark Data Center Incorporated
Clark Angeles City, Pampanga
11.2009 - 01.2010
- Maintains dataset by entering new and updated customer and account information
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner
- Maintains data entry requirements by following data program techniques and procedures
- Maintains operations by following policies and procedures; reporting needed changes
Education
Computer Science
Asian Institute of Computer Studies
Dau, Mabalacat, Pampanga 10.2007 - 10.2009
High School -
Dapdap High School
01.2001 - 01.2005
Elementary - undefined
Lourdes Elementary School
01.1995 - 01.2001
Skills
Process Management
Team Management
Data Management
Data Entry
Attention to Detail
Task Delegation
Procedure Implementation
Report Generation
Database Administration
Microsoft Office
Certification
I hereby certify that the above-mentioned information is true and correct to the best of my knowledge and belief.
Training
- On-the-Job Training, Encoder, Clark Data Center, Inc., Clark Freeport Zone, Mabalacat, Pampanga, 07/01/09 - 10/31/09
- Performing the role of the Section Manager Training, 08/01/15 - 08/06/15, Mercure Hotel, Riyadh
- Collaborative Negotiations, 10/18/15 - 10/20/15, Al Anoud, Novotel, Riyadh
Personal Information
- Age: 35
- Place of Birth: Mabalacat, Pampanga
- Height: 5'6"
- Weight: 180 lbs
- Citizenship: Filipino
- Date of Birth: 07/15/89
- Marital Status: Married
- Religion: Christian
Timeline
Consultant
Sutherland Global Services, Philippines
10.2016 - 01.2017
Recruitment Assistant and Training Coordinator
MAJID AL FUTTAIM RETAIL GROUP CARREFOUR Head Office SAUDI HYPERMARKETS
10.2013 - 09.2016
Data Entry
SOURCEHOV Philippines
02.2010 - 10.2013
Data Entry Operator
Clark Data Center Incorporated
11.2009 - 01.2010
Computer Science
Asian Institute of Computer Studies
10.2007 - 10.2009
High School -
Dapdap High School
01.2001 - 01.2005
Elementary - undefined
Lourdes Elementary School
01.1995 - 01.2001
Back Office Supervisor
GWU Marketing Services/Q Analyst Business Corp.
2 2017 - 11.2024