Hilson Naive
Patient Care Coordinator
Makati City
Summary
Energetic Patient care coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Patient Care Coordinator
Allsectech Manila
3rd floor Market Market BGC, Taguig City
05.2023 - 11.2023
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Technical Support Representative
Telus International Philippines
Mckinley Exchange Taguig City
08.2022 - 03.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Yahoo products and email technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Health Care and Payroll Advocate
Task Us Lizard Bear
Pasig City
01.2022 - 07.2023
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Billing Representative
Movate Philippines
Taguig
11.2020 - 11.2021
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Received incoming information and entered into database system.
Community Customer Service, Social Media
Shopee Philippines
Taguig City
12.2017 - 06.2019
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Increased user base by promoting brand awareness and launching key marketing efforts.
Education
Bachelor of Science - Marketing Management And Research
La Concordia College Manila
Philippines 10.2015 - 10.2017
High School Diploma -
Pasay City South Highschool
Philippines 06.2006 - 06.2011
Skills
Interdepartmental collaboration
Insurance practices
Healthcare operations
Multitasking ability
Documentation
Quality assurance
Timeline
Patient Care Coordinator
Allsectech Manila
05.2023 - 11.2023
Technical Support Representative
Telus International Philippines
08.2022 - 03.2023
Health Care and Payroll Advocate
Task Us Lizard Bear
01.2022 - 07.2023
Billing Representative
Movate Philippines
11.2020 - 11.2021
Community Customer Service, Social Media
Shopee Philippines
12.2017 - 06.2019
Bachelor of Science - Marketing Management And Research
La Concordia College Manila
10.2015 - 10.2017
High School Diploma -
Pasay City South Highschool
06.2006 - 06.2011