Hildegarde Tabinas
Pasig,Metro Manila
Summary
Dynamic leader with a track record in scaling operations and optimising revenue streams. Drives innovative strategies that align people, processes, and objectives for sustained growth. Champions collaboration across teams, enhancing overall performance and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operation Manager Trainee
CNX
Quezon City
01.2023 - 01.2026
- Senior operations and revenue leader with proven success in scaling seller support, and advertising monetisation for global digital platforms.
- Delivered strategic oversight across multiple lines of business, leading large, multi-team organisations focused on growth, operational excellence, and revenue impact.
- Partnered closely with clients, senior executives, and stakeholders to design and govern business, operational, and advertising growth strategies, driving improved seller performance, optimised advertising returns, and sustained revenue expansion.
- Recognised for aligning people, processes, and commercial objectives to enable scalable growth, high-quality execution, and long-term platform success.
Business Development/Data and Process Management for Inside Sales Leader
Acquire BPR/Shore Solutions Global, Inc.
Pasig, Metro Manila
06.2021 - 01.2023
- I lead groups of Business Development Representatives for Inside Sales who handles the first leg of the sales cycle.
- This process is the very foundation where Prospects are led to their journey in becoming Partners.
- I am also currently leading a team for Data and Process Management who are experts in Data Science, Reporting, as well as Marketing.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
English Tutor
RareJob
Remote
04.2020 - 07.2021
- Established rapport with students, fostering open communication and creating a supportive learning atmosphere.
- Strengthened students' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Supported ESL learners in acclimating to American culture while improving their language proficiency through practical conversations.
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
End to End B2B and Consumer Sales Process Management
All American Sales Team Inc
Remote
06.2019 - 05.2021
- Handles Business Processes for a telecommunication provider whose primary market are travelers and travel companies to and from the US and Europe.
- Processes that involve both direct consumers and business partners.
- Effectively managed a diverse client portfolio, ensuring timely follow-ups and personalized service.
- Achieved monthly sales targets consistently by employing various strategies including cold calling and networking.
- Supported cross-functional teams in driving initiatives aimed at enhancing customer satisfaction levels across all touchpoints in the buyer journey.
Assistant Manager
WNS Global Services, Inc.
07.2016 - 07.2018
- Overseas employee transition process from recruitment to training to operations.
- Lead a team of subject matter experts who guides, assists, and coaches new hires.
- Lead a cluster of new hires in operations to ensure higher success rate of certification turnovers and overall performance.
Account Process Owner/Manager for Operation
TechMahindra/VCustomer
05.2013 - 09.2015
- Handles all client facing and tower lead communication and processes for various accounts and LOBs.
- Manages and develops improvement of B2B sales pipeline to ensure achievements of sales targets through a CRM.
- Develops and presents weekly, monthly, and quarterly Business Reviews to the upper management and clients.
- Handles and develops projects for the improvement of the program as a whole.
- Develops templates for the usage and improvement of the program operations.
- Data Analysis for process accuracy and revenue delivery.
- Real Time Service management with focus on revenue, Customer Service and Client satisfaction.
Team Leader
Transcom Worldwide Inc.
06.2009 - 04.2013
- Ensure that price structures are communicated and understood by every member of the business unit.
- Proactively responds to variances in targets and service levels.
- Prepare and/or support preparation for commercial negotiations.
- Ensure that profitability is calculated accurately prior to agreement and all costs (including capital investments) are accounted for.
- Plan and implement expansions to current business.
- Plan for and implement new businesses.
- Drive negotiations toward agreement ensuring risks and profit objectives are covered at all times.
- Ensure that revenue streams cover committed costs wherever possible.
- Ensure regular and proactive contact and interaction with clients.
- Ensure clients satisfaction through continuous business improvements.
- Seek to increase client revenue and develop a partnership.
- Strategic alliance with client's marketing strategy, knowledge ability of clients' culture, legislation regulations, and market trends.
Team Manager
Sitel Philippines
05.2007 - 06.2009
- Handles and develops a team of Customer Service Representatives in terms of Skills, Knowledge and Behavior which requires analytical and management skills (time-management included).
- Manages and develops improvement on Program Service Level.
- Develops and presents weekly, monthly and quarterly Business Reviews to the upper management and clients.
- Handles and develops projects for the improvement of the program as a whole.
- Develops templates for the usage and improvement of the program operations.
- Resource product trainer for program new hires.
CSA 2
Etelecare Global Solutions Inc. (Staffing)
04.2004 - 05.2006
- Handled calls for both inbound and outbound sales program.
- Handled call for an inbound Customer Service program.
- Mentor for new hires for the inbound sales program and helped develop KPI performance based on program goals.
Education
Bachelor of Science - Business Management: Accountancy
Rizal Technological University
Skills
- Operations management
- Revenue growth
- Data analysis
- Process optimization
- Strategic planning
- Client relationship management
- Team building
- Sales strategy
- Cross-functional collaboration
- Performance metrics
- Negotiation strategies
- Change management
- Business development
- Customer service excellence
Languages
English
Filipino
Personal Information
Age: 44
Certification
- Six Sigma Yellow Belt Certified
- Chartered Transformative Leadership
- Certified Mental Wellness Partner
Timeline
Operation Manager Trainee
CNX
01.2023 - 01.2026
Business Development/Data and Process Management for Inside Sales Leader
Acquire BPR/Shore Solutions Global, Inc.
06.2021 - 01.2023
English Tutor
RareJob
04.2020 - 07.2021
End to End B2B and Consumer Sales Process Management
All American Sales Team Inc
06.2019 - 05.2021
Assistant Manager
WNS Global Services, Inc.
07.2016 - 07.2018
Account Process Owner/Manager for Operation
TechMahindra/VCustomer
05.2013 - 09.2015
Team Leader
Transcom Worldwide Inc.
06.2009 - 04.2013
Team Manager
Sitel Philippines
05.2007 - 06.2009
CSA 2
Etelecare Global Solutions Inc. (Staffing)
04.2004 - 05.2006
Bachelor of Science - Business Management: Accountancy
Rizal Technological University