HILDA CANLUBO
Customer Service
Cabuyao
Summary
Seeking a good opportunity to deliver my service up to best of my capabilities. Can work under pressure while maintaining a high sense of responsibility, dedication, passion, excellent customer service and good work ethic. I am a fast learner with strong research and analytic skill but also take great satisfaction in completing tasks on my own.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Restaurant Waitress/ In-Charge Barista
AETTA/LAVENIR (AL AJEER RECUITMENT CO.)
Riyadh, KSA
10.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Office Staff Assistant
Unisouth Advertising Inc.
Binan, Laguna
10.2017 - 05.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers and suppliers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for staff members.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Hotel Room Attendant
Makati Prime Tower Suites
Makati City
01.2013 - 01.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensure high quality cleaning service of hotel and changing bed linen and making beds.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Bachelor of Science - Accounting
University Of Perpetual Help Rizal
Calamba,Laguna 06.2000 - 03.2001
Medical Transcription
University of Perpetual Help Rizal
Calamba, Laguna 08.2017 - 01.2018
Visual Graphic Design
Power Skills Technical Center
Calamba, Laguna 03.2014 - 04.2014
Skills
Restaurant & Hotel Industry Experience
Beverage preparation
Point of sale operation
Exceptional customer service
Employee training
Filing and data archiving
Expense reporting
Office management
Travel coordination
Mail handling
Certification
Housekeeping NC2
Timeline
Restaurant Waitress/ In-Charge Barista
AETTA/LAVENIR (AL AJEER RECUITMENT CO.)
10.2019 - 09.2022
Office Staff Assistant
Unisouth Advertising Inc.
10.2017 - 05.2019
Medical Transcription
University of Perpetual Help Rizal
08.2017 - 01.2018
Visual Graphic Design
Power Skills Technical Center
03.2014 - 04.2014
Hotel Room Attendant
Makati Prime Tower Suites
01.2013 - 01.2015
Housekeeping NC2
01-2013
Bachelor of Science - Accounting
University Of Perpetual Help Rizal
06.2000 - 03.2001