HILDA CANLUBO
Customer Service
Cabuyao
Summary
Seeking a good opportunity to deliver my service up to best of my capabilities. Can work under pressure while maintaining a high sense of responsibility, dedication, passion, excellent customer service and good work ethic. I am a fast learner with strong research and analytic skill but also take great satisfaction in completing tasks on my own.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Restaurant Waitress/ In-Charge Barista
AETTA/LAVENIR (AL AJEER RECUITMENT CO.)
Riyadh, KSA
10.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Office Staff Assistant
Unisouth Advertising Inc.
Binan, Laguna
10.2017 - 05.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers and suppliers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for staff members.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Hotel Room Attendant
Makati Prime Tower Suites
Makati City
01.2013 - 01.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensure high quality cleaning service of hotel and changing bed linen and making beds.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Bachelor of Science - Accounting
University Of Perpetual Help Rizal
Calamba,Laguna 06.2000 - 2001.03
Medical Transcription
University of Perpetual Help Rizal
Calamba, Laguna 08.2017 - 01.2018
Visual Graphic Design
Power Skills Technical Center
Calamba, Laguna 03.2014 - 04.2014
Skills
Restaurant & Hotel Industry Experience
undefinedCertification
Housekeeping NC2
Timeline
Restaurant Waitress/ In-Charge Barista
AETTA/LAVENIR (AL AJEER RECUITMENT CO.)
10.2019 - 09.2022
Office Staff Assistant
Unisouth Advertising Inc.
10.2017 - 05.2019
Medical Transcription
University of Perpetual Help Rizal
08.2017 - 01.2018
Visual Graphic Design
Power Skills Technical Center
03.2014 - 04.2014
Hotel Room Attendant
Makati Prime Tower Suites
01.2013 - 01.2015
Housekeeping NC2
01-2013
Bachelor of Science - Accounting
University Of Perpetual Help Rizal
06.2000 - 2001.03
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