Hilario Pizarro Jr
Quezon City, Metro Manila,00
Summary
Accomplished Quality Analyst with a proven track record at Hello Connect Inc, enhancing operational efficiency and customer satisfaction through expert data analysis and quality improvement. Skilled in lean six sigma and performance assessment, adept at driving significant improvements in quality processes. Demonstrated ability to resolve complex customer issues, fostering loyalty and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Finance Intern
Regus Business Center
10.2024 - Current
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Analyzed financial statements to identify trends and provide valuable insights for decision-making.
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
- Aided constructive forecasting by assisting with financial model development.
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Prepared individual, trust, partnership and corporate tax returns.
- Reviewed clients' current tax processes to identify inefficiencies, providing enhancements to improve procedures and reduce tax exposure.
- Collaborated with senior tax professionals to identify potential tax-saving strategies for clients.
Quality Analyst
Hello Connect Inc
04.2020 - Current
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
Customer Service Representative
Probe Group
08.2018 - 02.2020
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Sales Representative
VXI Global Holdings
07.2017 - 08.2018
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
Teleperformance
05.2014 - 05.2017
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Shore Solutions
06.2013 - 02.2014
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Accountancy
Integrated Innovative And Hospitality College Inc.
Quezon City, Metro Manila, Philippines08-2025
Associate of Science - Information Technology
Isabela State University
San Mateo, Province Of Isabela, Philippines06-2010
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Data validation
- Lean six sigma
- Performance assessment
Accomplishments
- Supervised team Wayne to achieve a better QA score.
- Collaborated with TL Kara in the development and success of High Value campaign .
Affiliations
- Junior Philippine Institute of Accountants
Certification
- OSHA Certified
- Lean Six Sigma White Belt Certification – IASSC/ASQ.
Volleyball
Playing volleyball can improve my cardiovascular and respiratory systems, increase my metabolic rate, and improve my hand-eye coordination. It can also help me learn about communication, teamwork, dedication, and time management
Additional Information
I'm friendly, empathetic, enthusiastic, dependable, and a team player. At my core, I'm a people person. I like talking to people and helping them. I'm the type of person who does what I say I'm going to do.
Timeline
Finance Intern
Regus Business Center
10.2024 - Current
Quality Analyst
Hello Connect Inc
04.2020 - Current
Customer Service Representative
Probe Group
08.2018 - 02.2020
Customer Sales Representative
VXI Global Holdings
07.2017 - 08.2018
Customer Service Representative
Teleperformance
05.2014 - 05.2017
Customer Service Representative
Shore Solutions
06.2013 - 02.2014
Bachelor of Science - Business Accountancy
Integrated Innovative And Hospitality College Inc.
Associate of Science - Information Technology
Isabela State University
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