Hierzhyle Templa
Pasay City
Summary
Customer service professional with strong communication skills, adept at resolving issues and ensuring customer satisfaction. Experienced in handling high-volume enquiries, providing support, and maintaining detailed records. Known for patience, empathy, and calm approach under pressure.
Overview
1
1
year of professional experience
Work History
Customer Chat Support Representative
Conduent
Pasay
02.2024 - 12.2024
- Received and responded to multiple live chats.
- Resolved customer complaints and issues in a timely and professional manner.
- Processed customer's tickets and reservations, adhering to policies and procedures.
- Assisted customer with check-in, baggage claims, and flight inquiries.
Technical Support Representative
Startek
Makati
07.2023 - 01.2024
- Technical service representative that resolves and handles various customer's concern that scope troubleshooting, retention, billing explanation, and sales.
Education
Bachelor of Public Administration major in Financial Management
Polytechnic University of the Philippines
Santa Mesa, Manila City2023
HUMSS
Philippine Christian University- Dasmarinas
Cavite2022
Skills
- Live chat services
- Customer rapport
- Interpersonal communication skills
- Complaint handling
References
Janelle Eden Florida- Team Lead/ Supervisor
eden.florida1@gmail.com
09070992495
Rain Christian Saguid- Team Lead/ Supervisor
rannielsaguid1997@yahoo.com
09399844204
Timeline
Customer Chat Support Representative
Conduent
02.2024 - 12.2024
Technical Support Representative
Startek
07.2023 - 01.2024
Bachelor of Public Administration major in Financial Management
Polytechnic University of the Philippines
HUMSS
Philippine Christian University- Dasmarinas
Similar Profiles
Myiesha PerkinsMyiesha Perkins
Customer Service Representative at ConduentCustomer Service Representative at Conduent
DaShawna HowardDaShawna Howard
Agent Assist (Government Healthcare Solutions) at ConduentAgent Assist (Government Healthcare Solutions) at Conduent
Bill FreitagBill Freitag
Call Center Representative at ConduentCall Center Representative at Conduent