HANNAH GRACE ANDALES
Antipolo City, Province Of Rizal
Summary
Versatile and results-driven professional with a proven track record and adept in client relations. Excelled in roles requiring exceptional attention to detail and problem-solving skills. Skilled in professional email writing and customer service, significantly enhancing productivity and client satisfaction. Demonstrated ability to adapt and thrive in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Specialist
Amaia Land
01.2024 - 01.2025
- Social Media Management for digital marketing purposes.
- Assessed property, compiled information, and wrote reports regarding findings for submission to director.
- Carefully screened new clients, pulling background investigations, credit reports and past rental history.
- Sold Amaia Land properties to eligible clients.
Communication and Product Trainer
TeleTech
08.2021 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Dealt with client meetings.
- Wrote training manuals for new hire and existing employees according to strict company guidelines and protocols.
- Created instructional materials and oversaw new hire training programs for operations.
- Developed job-specific competencies and performance standards.
- Handled AU/NZ travel account.
- Galileo GDS proficient.
Teacher & Office Assistant to the Principal
Rechab Academy, Inc.
06.2018 - 06.2021
- Created instructional materials for effective teaching-learning experience.
- Assisted the principal with administrative tasks.
- Proofread exam and papers submitted by the faculty.
- Taught English, Computer, Media and Literacy, and ICT subjects.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Created lessons and online testing materials to facilitate learning.
- Fostered student curiosity and interest through creative hands-on activities.
English as a Second Language Teacher
Philippine International College - IELTS
07.2016 - 04.2018
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated Korean students in basics of English grammar and conversational speaking.
- Administered language proficiency tests and awarded improved and performing students.
Education
Bachelor of Arts - English Language Education
Philippine International College
Antipolo City, Province Of Rizal, Philippines04-2018
Skills
- Email/Calendar Management
- Document Management/File Organization
- Professional Email Writing
- Customer Service
- Office Tools Proficient - Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides)
- Social Media Management
- Basic Graphic Design
- Content Writing
- Time/Task Management
- Attention to Detail
- Adaptable
- Problem-Solver
Certification
- Licensed Professional Teacher (since 12/17/2019)
- Real Estate Brokerage Training - Entry Level (02/23-25/2024)
- TTEC Leadership Institute: Trainer101 (08/12/2022)
- National Seminar Workshop on Instructional Development Design and Assessment in a flexible Learning Development (04/01/2021)
- National Seminar Workshop on Digital and Media Platforms for English, Science and Mathematics Teachers (04/02/2021)
- National Training Workshop on Blended and Flipped Instruction: COVID 19 Alternative Learning Modality (04/03/2021)
- National Seminar Workshop on Improvised Games and Theater Arts as Alternative Teaching Strategies (04/04/2021)
- National Training Workshop on Localization and Contextualization in the K-12 Curriculum (04/05/2021)
- International Webinar on 21st Century School Leadership and Management (04/06/2021)
- Navigating Mental Health for Teachers (04/05/2024)
- Understanding the In's and Out's of Homeschooling (04/06/2021)
- International Training on School Leadership and Pedagogical Enhancement for 21st Century Education (04/06/2021)
Timeline
Property Specialist
Amaia Land
01.2024 - 01.2025
Communication and Product Trainer
TeleTech
08.2021 - 09.2023
Teacher & Office Assistant to the Principal
Rechab Academy, Inc.
06.2018 - 06.2021
English as a Second Language Teacher
Philippine International College - IELTS
07.2016 - 04.2018
Bachelor of Arts - English Language Education
Philippine International College
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